# Assistant Manager Training at Atain in India - Operations…

> Source: https://confidential.careers/job-detail/assistant-manager-training-atain-remote

# Assistant Manager Training

Atain 

** India ** Full Time ** Operations Jobs ** India ** New

[Apply Now](https://confidential.careers/go/14052821) ** Save 

## Job Description

**🚀 Job Opening: Assistant Manager Training (Travel Domain)**

**Location:** Gurgaon, India ****

**Company:** Atain **Industry:** BPO | Customer Experience

**Employment Type:** Full-Time

**About Atain:**

Atain is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking dynamic individuals who are ready to lead with purpose and transform CX from the inside out.

**Position Overview:**

We are looking for an experienced and driven **Assistant Manager Training** to lead learning and development initiatives within our Travel Domain vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality.

**Key Responsibilities:**

- Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy, and engagement for contact center agents.
- CX Culture Enablement: Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions.
- Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the team.
- Team Mentorship: Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance.
- Recognition & Feedback: Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly.
- Cross-Functional Collaboration: Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals.
- Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGTs customer-first philosophy in all new team members.
- Quality Alignment: Participate in regular calibration sessions to ensure training remains aligned with QA benchmarks and customer satisfaction goals.
- Data-Driven Improvement: Analyze performance data and trends to refine training strategy, identify skill gaps, and enhance training effectiveness.

**Candidate Profile:**

- Minimum 3–5 years of experience in Training/Coaching within BPO, Customer Service, or Travel domains.
- Proven ability to create and implement training programs that improve customer engagement and satisfaction.
- Strong knowledge of CX metrics (CSAT, NPS, DSAT) and how to influence them through behavioral coaching.
- Ability to adapt training techniques based on learner feedback and performance analytics.
- Excellent communication, facilitation, and interpersonal skills.

**What We Offer:**

- A dynamic and rapidly growing international work environment
- Opportunities to shape customer experience strategies at scale
- A collaborative and inclusive team culture
- Career growth with continuous learning and upskilling opportunities

**Interested? Let’s Connect!**

**Send your updated resume to:** Swapnil-(7042379178)

Posted August 15, 2026