# Associate Program Manager at KAIN Cosmeceuticals Private…

> Source: https://confidential.careers/job-detail/associate-program-manager-kain-cosmeceuticals-private-limited-navi-mumbai

# Associate Program Manager

KAIN Cosmeceuticals Private Limited 

** Navi Mumbai, India ** Full Time ** Product Jobs ** India ** New

[Apply Now](https://confidential.careers/go/13011129) ** Save 

## Job Description

Associate Program Manager – Customer Experience & New Product Development 

**Department:** Program Management Office (PMO)

**Location:** Vashi, Navi Mumbai

**Reports To:** Program Manager – Customer Experience & New Product Development

**About KAIN:**

KAIN is one of India's fastest-growing contract manufacturers in the beauty and personal care industry, partnering with leading brands across skincare, haircare, bodycare, and colour cosmetics. We believe our customers deserve more than a manufacturer—they deserve an execution partner.

To deliver this experience, we are building a best-in-class Program Management Office (PMO) that owns every customer project from concept to commercial launch.

**Role Summary:**

As an Associate Program Manager, you will be the operational backbone of customer projects. You will coordinate cross-functional teams, track timelines, manage customer communications, and ensure that every milestone is delivered on time.

You will work closely with Sales, R&D, Packaging Development, Procurement, Regulatory, Quality, Planning, Manufacturing, and Supply Chain to transform customer briefs into successful commercial products.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and loves bringing structure to complex projects.

**Key Responsibilities:**

**Customer Experience:**

- Serve as the primary day-to-day coordinator for assigned customer accounts.
- Build strong relationships with customers through proactive communication.
- Provide regular updates on project status, timelines, and risks.
- Coordinate customer meetings and document action items.
- Ensure timely collection of approvals, feedback, and decisions.
- Escalate issues before they impact project timelines.

**New Product Development Coordination:**

Drive projects through every stage of development, including:

- Customer brief review
- Internal project kick-off
- Product development
- Packaging development
- Sample planning and dispatch
- Customer feedback tracking
- Formula revisions
- Stability and compatibility studies
- Artwork approvals
- Regulatory documentation
- Costing approvals
- Commercialization planning

Monitor each activity to ensure adherence to agreed timelines.

**Cross Functional Product Development:**

Coordinate daily with:

- Sales & Business Development
- Research & Development
- Packaging Development
- Procurement
- Regulatory Affairs
- Quality Assurance & Quality Control
- Planning
- Manufacturing
- Warehouse
- Supply Chain
- Finance

Ensure all teams remain aligned on priorities, deadlines, and dependencies.

**Project Planning & Governance:**

- Create and maintain detailed project timelines.
- Track milestone completion and critical paths.
- Maintain project trackers and dashboards.
- Conduct regular project review meetings.
- Identify bottlenecks and coordinate timely resolution.
- Maintain documentation, action logs, and meeting minutes.

**Continuous Improvement:**

- Recommend process improvements to reduce development timelines.
- Standardize documentation and workflows.
- Improve customer communication processes.
- Support implementation of digital project management tools.
- Contribute to the development of PMO best practices.

**KPI:**

**Customer Experience**

- Customer response time
- Customer satisfaction (CSAT)
- Number of customer escalations
- On-time communication

**Project Delivery**

- Projects delivered on schedule
- Milestone adherence
- Action closure rate
- Critical issue resolution time

**NPD Performance**

- Brief-to-first-sample turnaround time
- Sample approval cycle time
- Commercialization lead time
- First-time-right launch percentage

**Dashboard Excellence**

- Dashboard accuracy
- Documentation completeness
- Cross-functional SLA adherence
- Project data integrity

**Qualifications:**

**Education**

- B.Pharm
- B.Tech/B.E. (Chemical, Biotechnology, Industrial Engineering)
- B.Sc./M.Sc. (Chemistry, Cosmetic Science)
- MBA (Operations, Marketing, Supply Chain)
- Equivalent qualifications with relevant experience

**Experience:**

- 1–4 years of experience in Cosmetics, FMCG, Pharmaceuticals, Healthcare, Manufacturing, or Consumer Products.
- Fresh graduates with strong internships and exceptional project management skills may also be considered.

**Skills:**

- Project coordination
- Microsoft Excel
- PowerPoint
- ERP systems
- ClickUp, Monday.com, Asana, or similar project management tools
- Data analysis and reporting
- Documentation management

**Behavioural Competancies:**

- Exceptional organizational skills
- Strong written and verbal communication
- Customer-centric mindset
- High attention to detail
- Ownership and accountability
- Ability to manage multiple priorities
- Strong follow-up and execution discipline
- Analytical thinking
- Collaborative approach
- Ability to work under pressure

**What Success Looks Like?**

Within your first 12 months, you will:

- Independently manage a portfolio of customer projects.
- Coordinate multiple concurrent NPD and commercialization programs.
- Consistently deliver projects on time with minimal escalations.
- Build trusted relationships with customers and internal stakeholders.
- Improve project visibility through structured reporting and dashboards.
- Contribute to reducing development timelines through better coordination and governance.

**Why Join Kain?**

At KAIN, you'll work at the intersection of innovation, manufacturing, and customer success. As part of our Program Management Office, you'll gain end-to-end exposure to product development, collaborate with cross-functional experts, and play a pivotal role in bringing new beauty and personal care products to market. If you're passionate about execution, problem-solving, and delivering exceptional customer experiences, this is an opportunity to make a tangible impact while growing your career in one of India's fastest-growing beauty manufacturing companies.

Posted August 8, 2026