# Business Operations Manager at Traya in Mumbai, India -…

> Source: https://confidential.careers/job-detail/business-operations-manager-traya-mumbai

# Business Operations Manager

Traya 

** Mumbai, India ** Full Time ** Operations Jobs ** India ** New

[Apply Now](https://confidential.careers/go/15150241) ** Save 

## Job Description

The **Central Operations Manager** is the engine room of Traya‘s offline channel — owning the central infrastructure, systems, and program execution that allow ~20 stores (and growing) to run with consistency, rigour, and pace. This person turns strategy into execution: SOPs, dashboards, audits, incentives, and CRM configuration that the field actually uses.

**Key Responsibilities**

1. **Drive end-to-end execution of strategic offline programs and initiatives**— translate

leadership priorities into rollout plans with clear phases, milestones, and ownership; track

progress, diagnose lag, and close gaps with the field.

2. **Build and maintain the offline operating system** — SOPs for the daily store rhythm, calling

blocks, team huddles, customer touchpoint models, engagement rules, and consultation

flows; ensure floor-level adherence through training, rollouts, and reinforcement.

3. **Run the central MIS and dashboarding layer**— define the metric set, build

daily/weekly/monthly views, surface outliers, and turn data into clear actions for ABMs,

ASMs, and the Head of Ops.

4. **Operate the audit ecosystem** — own Consultation Quality, Call Quality, Attempt Rate,

and Booking Rate audits end-to-end: sampling logic, auditor calibration, scoring integrity,

and feedback loop to stores.

5. **Manage incentive operations —** maintain scorecard logic, run monthly calculations, apply

behaviour multipliers, handle disputes, and coordinate accurate, on-time payouts with

Finance and HR.

6. **Translate leadership decisions into execution plans**— when a strategy or policy change

is made, design the rollout: SOP update, training deck, comms cascade, store-by-store

sequencing, and post-rollout adoption tracking.

7. **Drive the cadence engine**— own the agenda, pre-reads, and follow-up tracker for daily

store calls, weekly ABM reviews, and monthly business reviews; ensure decisions taken

are logged, owned, and closed.

8. **Partner cross-functionally —** work with Product, Tech, Clinical, Marketing, Finance, and HR

to unblock dependencies for the offline channel and represent the field‘s needs centrally.

9. **Get on the ground regularly —**travel to stores to observe execution vs design, sit in on

consultations and coach calls, identify what‘s actually breaking on the floor, and feed

learnings back into the central system.

**What We‘re Looking For:**

● **Bias for Action**. You treat outcomes, not deliverables, as the unit of work. If something is

broken in the offline channel and no one owns it, you assume it‘s yours.

● **Sharp with data**- Strong Excel/Sheets fluency is non-negotiable. You can build a dashboard, defend a metric definition, and spot an outlier without being told where to look.

● **High operational rigour.** You write clean SOPs, run tight audits, close every loop, and don‘t

let things drop. Cadence and follow-through are second nature.

● **Comfortable with ambiguity.**Much of what you‘ll own doesn‘t exist yet. You can take a vague problem, structure it, and ship a v1 without waiting for a finished playbook.

**Background:**

- B.Tech (TIER 1 Preferred).
- 2-4 Years of experience in Operations Management / Seller Experience or relevant roles in high growth companies.

Posted August 22, 2026