# Call Center Representative (Blended) at MCI Careers in… > Call Center Representative (Blended) at MCI Careers in Savannah, Georgia, United States. Category: Customer Service Jobs. View full job details and apply… Call Center Representative (Blended) # Call Center Representative (Blended) MCI Careers ## Job Description Call Center Representatives To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Key Responsibilities: - Handle inbound and outbound calls with professionalism and courtesy - Resolve customer issues efficiently, aiming for first-call resolution - Research and retrieve information across systems to support customer needs - Accurately document customer interactions and process claims - Guide customers through options to find the best solutions - Use training and resources to answer questions while adhering to scripts and policies - Maintain confidentiality and handle sensitive information appropriately - Escalate complex issues to the appropriate team members when necessary - Participate in training sessions and stay current on updates and procedures - Follow attendance and scheduling requirements consistently WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications - Minimum age of 18 - High school diploma or equivalent - Strong written and verbal communication skills - Typing speed of at least 20 words per minute - Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) - Familiarity with Windows operating systems - Dependable and punctual with excellent time management - Problem-solving and conflict resolution skills - Customer-focused mindset with empathy and patience - Ability to multitask and work independently - Team-oriented with a collaborative spirit - Comfortable in a dynamic, fast-paced environment Call Center Representatives To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Key Responsibilities: - Handle inbound and outbound calls with professionalism and courtesy - Resolve customer issues efficiently, aiming for first-call resolution - Research and retrieve information across systems to support customer needs - Accurately document customer interactions and process claims - Guide customers through options to find the best solutions - Use training and resources to answer questions while adhering to scripts and policies - Maintain confidentiality and handle sensitive information appropriately - Escalate complex issues to the appropriate team members when necessary - Participate in training sessions and stay current on updates and procedures - Follow attendance and scheduling requirements consistently WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? ## Related Jobs Manager, Customer Service MI Windows and Doors Manager Tax Support Associate – Retail Intuit Full Time Customer Service Agent Unifi Aviation, LLC Full Time Full and Part-Time Customer Service Team Member 71 Crew Carwash Full Time Produce Customer Service Wegmans Food Markets Full Time Customer Service Agent Securitas Technology Full Time Contact Center Technical Support Representative MCI Careers Full Time Call Center Technical Support Representative MCI Careers Full Time ## Related Searches