# Call Center Representative at MCI Careers in Savannah,… > Call Center Representative at MCI Careers in Savannah, Georgia, United States. Category: Customer Service Jobs. View full job details and apply now on… Call Center Representative # Call Center Representative MCI Careers ## Job Description Call Center Representatives To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Key Responsibilities: - Handle inbound and outbound calls professionally and efficiently. - Resolve customer issues on the first call through effective problem-solving. - Research and retrieve information across systems to support customer needs. - Accurately document interactions and process claims. - Guide customers through options to find the best solutions. - Follow scripts, policies, and procedures while using available resources. - Protect customer privacy and handle sensitive information appropriately. - Escalate complex issues to the appropriate team members. - Stay current with training, updates, and program knowledge. - Maintain consistent attendance and adhere to scheduling requirements. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications - Must be 18 years or older - High school diploma or equivalent - Strong communication and organizational skills - Typing speed of 20+ WPM - Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) - Familiarity with Windows operating systems - Reliable and punctual - Skilled in troubleshooting and follow-up - Able to multitask and self-manage effectively - Excellent interpersonal skills Preferred (Not Required) - 1+ year of experience in customer service, tech support, sales, or administrative roles - Experience in state or federal work environments Call Center Representatives To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Key Responsibilities: - Handle inbound and outbound calls professionally and efficiently. - Resolve customer issues on the first call through effective problem-solving. - Research and retrieve information across systems to support customer needs. - Accurately document interactions and process claims. - Guide customers through options to find the best solutions. - Follow scripts, policies, and procedures while using available resources . click apply for full job details ## Related Jobs Manager, Customer Service MI Windows and Doors Manager Tax Support Associate – Retail Intuit Full Time Customer Service Agent Unifi Aviation, LLC Full Time Full and Part-Time Customer Service Team Member 71 Crew Carwash Full Time Produce Customer Service Wegmans Food Markets Full Time Customer Service Agent Securitas Technology Full Time Contact Center Technical Support Representative MCI Careers Full Time Call Center Technical Support Representative MCI Careers Full Time ## Related Searches