# Call Center Technical Support Representative at MCI…

> Call Center Technical Support Representative at MCI Careers in Savannah, Georgia, United States. Category: Customer Service Jobs. View full job details and…

Call Center Technical Support Representative

# Call Center Technical Support Representative

MCI Careers

## Job Description

Technical Support Representative

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

- Provide first-level technical support via phone, chat, or email.

- Troubleshoot hardware, software, and connectivity issues.

- Guide customers through step-by-step solutions.

- Document all technical issues and resolutions in the system.

- Escalate unresolved issues to higher-level support teams.

- Stay updated on product knowledge and technical procedures.

- Maintain high customer satisfaction through effective communication.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

- Must be 18 years or older.

- High school diploma or GED required.

- Fluent in English and Spanish.

- Basic understanding of computer systems and troubleshooting.

- Strong analytical and problem-solving skills.

- Excellent communication and customer service abilities.

- Previous tech support or IT helpdesk experience is a plus.

Technical Support Representative

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

- Provide first-level technical support via phone, chat, or email.

- Troubleshoot hardware, software, and connectivity issues.

- Guide customers through step-by-step solutions.

- Document all technical issues and resolutions in the system.

- Escalate unresolved issues to higher-level support teams.

- Stay updated on product knowledge and technical procedures.

- Maintain high customer satisfaction through effective communication.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

- Must be 18 years or older.

- High school diploma or GED required.

- Fluent in English and Spanish.

- Basic understanding of computer systems and troubleshooting.

- Strong analytical and problem-solving skills.

- Excellent communication and customer service abilities.

- Previous tech support or IT helpdesk experience is a plus.

All MCI Locations

- Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

What You Can Expect from MCI:

- Paid Time Off: Earn PTO and paid holidays to take the time you need.

- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

- Retirement Savings: Secure your future with retirement savings programs, where available.

- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

- Life Insurance: Access life insurance options to safeguard your loved ones.

- Supplemental Insurance: Accident and critical illness insurance

- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

- Paid Training: Learn new skills while earning a paycheck.

- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

- Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

Posted September 5, 2026

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