Case Manager

Pearl Home Care is looking for a Case Manager to operate across its Ballarat and Geelong & Bellarine Peninsula regions. The Case Manager is responsible for the overall coordination and management of consumer care and services and will work closely with consumers, their families, and a multidisciplinary team of healthcare professionals to ensure the delivery of high-quality, compassionate care.

Core Responsibilities

Business Management

• Consumer Assessments: Conduct comprehensive assessments of consumers to identify their unique care needs, preferences, and goals.
• Care Planning: Develop and implement individualised care plans that address consumer’s needs, goals, and preferences, and regularly update these plans as needed.
• Communication and Coordination: Facilitate communication and coordination among the multidisciplinary team of healthcare professionals involved in consumer’s care, including physicians, nurses, therapists, etc.
• Monitoring and Evaluation: Regularly monitor and evaluate consumer’s progress, adjust care plans as needed, and report any changes or concerns to the healthcare team.
• Ensure that all care services are delivered in accordance with relevant regulations, policies, and standards of care, and participate in quality improvement initiatives.
• Complete accurate and timely documentation of all consumer’s assessments, care plans, and other relevant information.
• Advocating for the consumer and their family to ensure that their needs are met and their rights are protected.

Work Health and Safety

• Implement safety policies and procedures.
• Provides safety training to all staff members to ensure that they understand the safety policies and procedures and can work safely. This training should be provided on a regular basis and should cover topics such as manual handling, infection control, and emergency procedures.
• Identify and assess potential risks in the home care environment and implement measures to mitigate those risks. This may involve conducting risk assessments of client homes and ensuring that staff have the necessary equipment and training to work safely.
• Investigate all incidents and accidents that occur in the workplace and take appropriate action to prevent similar incidents from occurring in the future. This may involve conducting incident investigations, reviewing safety procedures, and implementing corrective actions.
• Ensure that the Franchise is in compliance with all relevant health and safety regulations and standards. This may involve conducting regular audits and inspections to ensure that the workplace is safe, and that staff are working in accordance with established policies and procedures.

Business Development

• Building and maintaining relationships with key stakeholders. This may include establishing relationships with healthcare professionals, community organisations, and government agencies to increase visibility and promote our services.
• Participate in industry events such as conferences and trade shows to increase visibility and network with potential partners or clients.

Operations

As part of the role, the Case Manager may also be responsible for overseeing and coordinating various nursing care activities, such as wound care, catheter changing, and other clinical procedures. Some specific objectives related to nursing care that a Case Manager may have include:

• Assessing and monitoring the consumer’s vital signs, including blood pressure, temperature, and heart rate, and adjusting the care plan as needed.
• Ensuring that the consumer’s wounds are properly cleaned, dressed, and monitored for signs of infection or other complications.
• Changing catheters or other medical devices as needed and monitoring the consumer’s condition for any adverse reactions or complications.
• Administer medications as prescribed by the consumer’s physician and monitor client for any potential side effects or adverse reactions.
• Collaborating with other members of the healthcare team, such as physicians, nurses, and therapists, to ensure that the clientreceives holistic and coordinated care.
• Manages and coordinates the delivery of care services to consumers, ensuring that their needs and preferences are met and that all care is delivered in accordance with relevant regulations, policies, and standards of care.
• Monitors and evaluates the quality-of-care services provided to consumers, including conducting regular assessments, gathering feedback from consumers and their families, and making improvements where necessary.
• Responsible for maintaining accurate records of consumer care, including assessments, care plans, progress notes, and incident reports.
• Responsible for managing budgets for care services, ensuring that resources are used effectively and efficiently to provide high-quality care to consumers.

Responsibility

• Supporting Responsibilities Key Tasks for the Supporting Responsibility Commitment to Continuous Quality Improvement
• Review consumer’s files, care plans, and other relevant documentation to ensure compliance with regulations and quality standards.
• Conduct regular audits or assessments to evaluate care quality and identify areas for improvement.
• Provide ongoing training to staff members to ensure that they are knowledgeable and up to date on best practices and regulatory requirements.
• Engaging with consumers and their families to gather feedback on their experience of the service and using this feedback to inform improvements.
• Work closely with consumers, families, staff members, and other stakeholders to identify areas for improvement and develop solutions to enhance care quality.

Professional Conduct

• Adhering to all relevant industry codes of ethics and conduct, as well as Pearl Home Care’s own code of conduct.
• Ensuring that staff members are familiar with and adhere to relevant regulations and professional standards, such as those established by the Department of Health or the Aged Care Quality and Safety Commission.
• Provide ongoing training and support to staff members to ensure that they understand their professional obligations and are equipped to meet them.
• Maintaining confidentiality and privacy of consumer information, in accordance with Pearl Home Care policies and legal requirements.
• Demonstrates a commitment to diversity, equity, and inclusion by treating all consumers and colleagues with respect and sensitivity to their individual backgrounds and needs.

Professional Development

• Engaging in ongoing professional development to stay up to date with current best practices, industry trends, and changes to regulations or legislation.
• Identify the training needs of staff members and ensure that they receive the necessary training and development opportunities to enhance their skills and knowledge.
• Provide coaching and mentoring to staff members to support their ongoing professional development and growth.
• Encourage staff members to engage in ongoing learning and development activities, such as attending conferences, workshops, and webinars.
• Provide regular performance feedback to staff members to help them identify areas for improvement and build on their strengths.

Education

• Cert IV in Community Service, Aged Care or Individual Support
• Bachelor of Nursing (Highly preferred)

Licence/Certification

• AHPRA registration (Required only for Nurses)
• First Aid/CPR Certificate (Required)
• National Criminal Clearance Check (Required)

If you feel you have the right attributes, please submit your resume and cover letter outlining how your skills, knowledge and attributes are suited to the position to

Candidates from all backgrounds and cultures are encouraged to apply.

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