# Cluster Manager at TLC DigiTech Pvt. Ltd. in Bengaluru,…

> Cluster Manager at TLC DigiTech Pvt. Ltd. in Bengaluru, India. Category: Operations Jobs. View full job details and apply now on Confidential Careers.

# Cluster Manager

TLC DigiTech Pvt. Ltd.

## Job Description

Membership Sales & Guest Engagement

- Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.

- Drive in-hotel membership sales through strong lobby presence, guest interactions, and conversion of hotel footfalls

- Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk

- Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives

- Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc

Hotel Partnerships & Business Leadership

- Build strong relationships with Hotel GMs and leadership teams to drive program success

- Conduct regular business reviews and performance monitoring with partner hotels

- Drive collaboration between hotel teams, marketing, operations and corporate functions

- Identify new business opportunities, local partnerships and activation opportunities within hotels

Digital Orientation

- Champion TLC DigiTech’s digital-first approach across partner hotels

- Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel

- Support digital campaigns, social lead generation, influence engagement, and data-led sales optimization

Team Management & Operational Excellence

- Lead recruitment, productivity, grooming, and performance of hotel-based sales teams

- Ensure compliance with operational, audit, and customer service standards

- Maintain a strong member-first approach across all hotel operations

Posted August 28, 2026

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