# Contact Center Customer Service Representative at MCI… > Contact Center Customer Service Representative at MCI Careers in Savannah, Georgia, United States. Category: Customer Service Jobs. View full job details… Contact Center Customer Service Representative # Contact Center Customer Service Representative MCI Careers ## Job Description friendly, reliable, and customer-focused Customer Service Representative To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: - Handle inbound calls, emails, or chats from customers. - Provide accurate information about products, services, and billing. - Resolve customer complaints and escalate when necessary. - Maintain detailed records of customer interactions. - Follow company procedures and compliance guidelines. - Meet performance goals related to quality, efficiency, and customer satisfaction. - Participate in training and coaching to improve service delivery. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? - Must be 18 years or older - High school diploma or equivalent - 1+ years of customer service experience, preferably in a contact center. - Strong communication and interpersonal skills. - Ability to multitask and work in a fast-paced environment. - Familiarity with CRM systems and call center tools. - Fluent in English and Spanish friendly, reliable, and customer-focused Customer Service Representative To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: - Handle inbound calls, emails, or chats from customers. - Provide accurate information about products, services, and billing. - Resolve customer complaints and escalate when necessary. - Maintain detailed records of customer interactions. - Follow company procedures and compliance guidelines. - Meet performance goals related to quality, efficiency, and customer satisfaction. - Participate in training and coaching to improve service delivery. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? - Must be 18 years or older - High school diploma or equivalent - 1+ years of customer service experience, preferably in a contact center. - Strong communication and interpersonal skills. - Ability to multitask and work in a fast-paced environment. - Familiarity with CRM systems and call center tools. - Fluent in English and Spanish All MCI Locations - Must be authorized to work in the country where the job is based. Subject to the program and location of the position - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? What You Can Expect from MCI: - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! - Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. - Retirement Savings: Secure your future with retirement savings programs, where available. - Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance - Career Growth: With a focus on internal promotions . click apply for full job details ## Related Jobs Digital Print Production/Customer Service Representative ARC Document Solutions Full Time Case Manager Support Specialist (7651) Lutheran Services Florida Manager Facilities Call Center Specialist Power Personnel Full Time Cashier And Customer Service Treasure Island Resort & Casino Full Time Customer Relationship Manager (Arkansas) Solenis Manager Customer Relationship Manager - Federal Way Credit Corp Group Limited Manager Special Education Teacher - Significant Support Needs Pediatric Developmental Services Full Time Temp to Perm Customer Relationship Manager Encon Heating & AC Manager ## Related Searches