# Contact Center Technical Support Representative at MCI… > Contact Center Technical Support Representative at MCI Careers in Savannah, Georgia, United States. Category: Customer Service Jobs. View full job details… Contact Center Technical Support Representative # Contact Center Technical Support Representative MCI Careers ## Job Description Technical Support Representative To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: - Respond to technical support calls, emails, or chats from customers. - Troubleshoot hardware, software, and connectivity issues. - Guide customers through step-by-step solutions and product configurations. - Escalate unresolved issues to higher-level support or engineering teams. - Document all interactions and solutions in the ticketing system. - Maintain up-to-date knowledge of products, services, and system updates. - Meet performance targets related to resolution time, customer satisfaction, and accuracy. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? - Must be 18 years and older - High school Diploma/GED - 1-2 years of technical support or IT helpdesk experience in a contact center. - Strong knowledge of operating systems, browsers, and common software. - Excellent communication and customer service skills. - Fluent in English and Spanish - Ability to explain technical concepts in simple terms. - Diploma or degree in IT, Computer Science would be a plus Technical Support Representative To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: - Respond to technical support calls, emails, or chats from customers. - Troubleshoot hardware, software, and connectivity issues. - Guide customers through step-by-step solutions and product configurations. - Escalate unresolved issues to higher-level support or engineering teams. - Document all interactions and solutions in the ticketing system. - Maintain up-to-date knowledge of products, services, and system updates. - Meet performance targets related to resolution time, customer satisfaction, and accuracy. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? - Must be 18 years and older - High school Diploma/GED - 1-2 years of technical support or IT helpdesk experience in a contact center. - Strong knowledge of operating systems, browsers, and common software. - Excellent communication and customer service skills. - Fluent in English and Spanish - Ability to explain technical concepts in simple terms. - Diploma or degree in IT, Computer Science would be a plus All MCI Locations - Must be authorized to work in the country where the job is based. Subject to the program and location of the position - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? What You Can Expect from MCI: - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! - Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. - Retirement Savings: Secure your future with retirement savings programs, where available. - Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance - Career Growth: . click apply for full job details ## Related Jobs Digital Print Production/Customer Service Representative ARC Document Solutions Full Time Case Manager Support Specialist (7651) Lutheran Services Florida Manager Facilities Call Center Specialist Power Personnel Full Time Cashier And Customer Service Treasure Island Resort & Casino Full Time Customer Relationship Manager (Arkansas) Solenis Manager Customer Relationship Manager - Federal Way Credit Corp Group Limited Manager Special Education Teacher - Significant Support Needs Pediatric Developmental Services Full Time Temp to Perm Customer Relationship Manager Encon Heating & AC Manager ## Related Searches