Crisis Intervention Counselor

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

About The Workplace Safety And Insurance Board (WSIB) We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage‑loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no‑fault collective liability insurance and access to industry‑specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To

Explore many career paths and follow your passion

Continuously learn and grow professionally

Be recognized for the great work you do

Participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

About The Role Salary Grade: 214 From: $106,460.91

As a Crisis Intervention Counselor, you will provide critical, immediate support to individuals affected by traumatic incidents in the workplace. You will offer crisis counselling, assessment, and referrals to promote recovery and resilience. By joining the WSIB, you’ll be part of a collaborative team dedicated to helping workers, employers, and families during times of urgent need.

What You’ll Do

Deliver immediate crisis intervention, supportive counselling, and debriefing to individuals and groups affected by workplace trauma, injury, or loss

Conduct thorough risk assessments and safety planning for clients experiencing acute stress, trauma, or suicidal ideation

Develop and implement individualized intervention plans based on best practices in crisis and trauma counselling

Provide information, guidance, and referrals to internal and external resources to support client recovery and well‑being

Collaborate with the WSIB staff, external service providers, employers, and community agencies to coordinate care

Maintain detailed, confidential, and accurate documentation of all client interactions and interventions

Deliver educational workshops and training sessions on crisis management, mental health, and resilience‑building strategies

Participate in ongoing professional development and contribute to the advancement of crisis intervention services within the WSIB.

Who You Are Education

University completion at undergraduate level with a specialty focus in Psychology, Sociology, Nursing, Social Work, Thanatology or a related discipline with advanced Certificate in Critical Incident Stress Debriefing or a Certificate in Trauma Management, and a certificate or diploma in Grief/Bereavement Counselling.

Valid Ontario G class driver’s license.

Experience

Two years prior experience in trauma management.

Benefits

Career growth: Explore diverse career paths with ongoing opportunities for learning and advancement.

Recognition: Be valued for your contributions and make a real impact.

Wellbeing: Access programs that support your health and wellness.

Competitive Compensation: Enjoy a competitive salary and access to comprehensive health and dental plans.

Commitment to Equity, Diversity and Inclusion We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We invite all interested individuals to apply. If you require accommodations to apply to this position, please contact [email protected].

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