# Customer Advisor at Apple Recruitment in City, Belfast,… > Source: https://confidential.careers/job-detail/customer-advisor-apple-recruitment-city # Customer Advisor Apple Recruitment ** City, Belfast, United Kingdom ** Full Time ** Customer Service Jobs ** United Kingdom ** New [Apply Now](https://confidential.careers/go/806780) ** Save ## Job Description Customer Advisor Belfast, Permanent, 37 Hours per Week Starting Salary £25,983.50 + Progression to £26,983 Within 12 Months Build a Career with One of Northern Ireland's Leading Employers Are you passionate about providing outstanding customer service and looking for a role that offers genuine long-term career prospects? Apple Recruitment is delighted to be recruiting for a Customer Advisor on behalf of a highly respected and award-winning organisation employing over 2,500 people across Northern Ireland. Renowned for its commitment to employee development, job security, and excellent workplace culture, this is an opportunity to join a company where people build lasting careers. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer experiences, we'd love to hear from you. What You'll Be Doing As a key member of the Customer Services team, you'll be the first point of contact for customers, ensuring every enquiry is handled professionally and efficiently. Your responsibilities will include: Managing customer enquiries via telephone and email Coordinating appointments with customers and field operatives Scheduling maintenance and service-related work Responding to urgent and emergency customer situations Handling customer complaints and ensuring timely resolution Maintaining accurate customer records and updating company systems Processing documentation, certifications, and service records Supporting network development and project communications Providing general administrative support to the wider team This varied role offers the opportunity to develop a broad range of customer service, administration, and coordination skills while working with multiple departments across the business. What's in It for You? Salary Progression £25,983.50 starting salary £26,483 after successful completion of 6 months £26,983 after 12 months Annual salary review every April Paid overtime opportunities available Excellent Benefits Company pension scheme with up to 6% employer match from day one Private medical insurance (subject to qualifying criteria) Life assurance cover 20 days annual leave plus 11 statutory holidays Enhanced annual leave entitlement with service Additional Perks Free staff bus from Belfast City Centre Free onsite parking Comprehensive training and development Clear internal progression opportunities Supportive and collaborative team culture Working Hours Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:30pm One late shift per week (Monday to Thursday, finishing at 7:00pm) No weekend working What We're Looking For Minimum of 5 GCSEs (or equivalent) including English and Maths at Grade C or above At least 2 years' experience within a high-volume contact centre environment OR At least 3 years' experience within a busy retail or customer-facing role managing high levels of customer interaction A minimum of 2 years' administrative experience, including call handling As well as: Strong IT and data entry skills Excellent verbal and written communication skills Ability to multitask and prioritise competing demands Strong attention to detail and accuracy Ability to remain calm and professional under pressure Ability to work independently and as part of a team Full right to work in the UK Why Join This Organisation? This is more than just a customer service role. It's an opportunity to join a stable, highly respected employer that invests in its people and offers genuine career progression. You'll receive ongoing support, professional development, and exposure to a wide range of business functions while working in a team that values collaboration, customer excellence, and continuous improvement. Apply Today To apply, please send your CV to Patricia at Apple Recruitment via the link below. Even if this particular opportunity isn't quite right for you, we'd still be delighted to discuss other roles that may suit your experience and career aspirations. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment is an Equal Opportunities Employer. Posted August 16, 2026