Customer Concierge Specialist

Job DescriptionJob Description Ponte Vedra Beach, FL · On-Site A homeowner's AC goes down at 4pm on a Friday. Their first call is to us. How that call goes determines everything — and that's your moment.Lickety Split's promise is simple: show up fast, do it right, and treat the customer like royalty.

The Customer Concierge Specialist is the person who makes that promise real. You're not just answering phones — you're the first moment of relief in what is often a stressful day. You own the customer's experience from first contact through resolution, and you don't let go until it's right.What sets this role apart:Own ItYou see every issue through to resolutionSolve ItReal problems, real decisions Feel ItYou'll know when you've genuinely helpedWhat you'll doBe the first voice a homeowner hears — warm, confident, and in control of the situationGather information quickly, assess urgency, and coordinate the right responseManage scheduling, dispatch communication, and customer updates throughout the service visitHandle complaints, service recovery situations, and follow-ups with ownership — not deflectionIdentify when a situation needs escalation and move on it fastLeave every customer feeling like they were the only call that mattered todayYou bring2+ years in customer service, hospitality, or a high-touch service environmentCalm under pressure — you don't rattle when a customer doesStrong listener who can read between the lines of what a customer is really sayingProblem-solver first, process-follower secondHome services experience is a plus, not a requirementWhat you getCompetitive base pay + performance bonusFull benefits: medical, dental, visionPaid training and ongoing developmentA team that takes the customer experience seriouslyReal growth path in a company on the riseWe're looking for people who take pride in the moment a frustrated customer becomes a loyal one.Lickety Split is an equal opportunity employer. #INDP1