# Customer Experience Representative at Smithville… > Customer Experience Representative at Smithville Communications in Ellettsville, Indiana, United States. Category: Customer Service Jobs. View full job… Customer Experience Representative # Customer Experience Representative Smithville Communications ## Job Description Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Direct applicants only. We are not seeking 3rd party recruitment services for this role. WHAT YOU'LL DO Experience-Focused Interactions - Connect with customers across multiple communication channels while delivering a consistent, high-quality experience - Communicate clearly, professionally, and respectfully in every interaction - Listen actively to understand what customers need, what concerns them, and what they are hoping to accomplish - Adjust your tone and approach based on the situation and the individual you are speaking with - Build genuine trust and rapport while setting and managing realistic customer expectations Adaptive Problem Solving - Evaluate situations thoughtfully using critical thinking and available information - Identify the best path forward while remaining flexible as circumstances change - Apply good judgment when resolving issues or determining next steps - Handle difficult interactions with patience, professionalism, and composure Operational Agility - Transition smoothly between shifting priorities, tasks, and workflows - Maintain accuracy and attention to detail even in a fast-paced, dynamic environment - Pick up new processes and tools quickly as business needs evolve - Balance speed and efficiency with quality outcomes for every customer End-to-End Customer Ownership - Take full accountability for a customer's experience from the first point of contact through resolution - Follow up in a timely manner and keep customers informed throughout the process - Advocate for the customer while staying aligned with business goals - Maintain a seamless experience even when handoffs or transitions are involved Continuous Learning and Collaboration - Cross-train across multiple areas of customer experience to support team flexibility - Work collaboratively with peers and internal partners to deliver on shared goals - Actively seek feedback and pursue opportunities to grow and improve - Contribute to a team-oriented culture where adaptability is valued WHAT YOU BRING - High school diploma or equivalent required - Previous experience in a call center or customer-facing role preferred - Ability to learn company systems, processes, and new software quickly - Strong critical thinking and problem-solving skills - Ability to handle sensitive information with discretion and professionalism - Strong ability to prioritize and manage multiple responsibilities simultaneously - Excellent written and verbal communication skills - Openness to change, a growth mindset, and a commitment to continuous improvement - Strong organizational skills and attention to detail - Ability to pass a drug screen and background check - Valid driver's license and a safe driving record WORK ENVIRONMENT WHAT WE OFFER - FREE Degree and certificate programs for eligible employees - FREE Dental, Term Life Insurance, and Long-Term Disability Insurance - Low-cost Medical, Prescription, and Vision plans - 401(k) with a company match - Health Savings Account with annual company contributions - Employee discounts on Smithville services - Generous PTO and paid holidays - Ongoing training and development WHO WE ARE WHY JOIN US? Powered by JazzHR Compensation details: 17.25 Yearly Salary PI25ebffb5- Posted October 7, 2026 ## Related Jobs Direct Support Professional Help at Home Full Time Phone Operator and Office Support Rancho Trade Inc Full Time Direct Support Professional Help at Home Full Time Direct Support Professional (DSP) must live in York, PA Bell Socialization Services Inc. Full Time Senior Customer Service Representative MSI Senior Customer Service Representative (CSR) MSI Full Time Customer Service Representative (CSR) MSI Full Time Youth Peer Support Specialist - Certified Volunteers Of America, Utah Full Time ## Related Searches