Customer Service Rep(02964) - 147 E Bethalto

Company Description

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

* Answer incoming phone calls professionally and efficiently * Take accurate customer orders and input them into our system * Process cash transactions and handle payments securely * Provide exceptional customer service, addressing inquiries and resolving issues * Collaborate with team members to ensure timely order fulfillment * Maintain a clean and organized work environment * Assist with various tasks as needed, including food preparation and packaging * Lift and move items weighing up to 25 lbs. when required * Adapt to changing priorities and maintain flexibility in work schedule * Contribute to a positive team atmosphere and uphold company values

Qualifications

* Excellent communication skills, both verbal and written * Strong customer service orientation with a friendly and professional demeanor * Ability to multitask efficiently in a fast-paced environment * Basic computer proficiency for order entry and processing * Cash handling experience and basic math skills * Flexibility to work weekends, holidays, and various shifts as needed * Physical ability to stand for extended periods and lift up to 25 lbs. * Strong attention to detail and accuracy in order taking and processing * Ability to remain calm and composed under pressure * Team player with a positive attitude and willingness to learn * High school diploma or equivalent preferred * Previous customer service experience is a plus * Knowledge of the food service industry is beneficial but not required

Additional Information