# Customer Service Representative at Howell Chase in…

> Source: https://confidential.careers/job-detail/customer-service-representative-howell-chase-bluffton

# Customer Service Representative

Howell Chase 

** Bluffton, South Carolina, United States ** Full Time ** Customer Service Jobs ** United States ** New

[Apply Now](https://confidential.careers/go/12514755) ** Save 

## Job Description

**Customer Service Representative:**

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills. 

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team. 

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

**Essential Job Duties:** 

- Respond promptly to customer inquiries via phone, email, and chat.

- Resolve customer complaints and issues efficiently and professionally.

- Provide accurate information about products and services.

- Document and update customer records with details of interactions and transactions.

- Follow up with customers to ensure their issues are resolved.

- Collaborate with team members to improve customer service processes.

- Identify customer needs and assist them in making informed decisions.

- Adhere to company policies and procedures while addressing customer concerns.

- Maintain a positive, empathetic, and professional attitude toward customers at all times.

- Escalate complex issues to appropriate departments or supervisors when necessary.

- Participate in training and development sessions to enhance service skills.

- Keep up-to-date with the latest product knowledge and updates.

- Assist in developing support materials and resources for customers.

Preferred Qualifications: 

-Experience in Service Titan or similar software

-Experience in dispatching / customer service in home service industry

**Compensation details:** 18-22 Hourly Wage

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Posted August 16, 2026