# Customer Service Representative at MCI Careers in Las… > Customer Service Representative at MCI Careers in Las Cruces, New Mexico, United States. Category: Customer Service Jobs. View full job details and apply… Customer Service Representative # Customer Service Representative MCI Careers ## Job Description Customer Service Representative empathetic, solution-oriented fast-paced, customer-focused environment To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: - Engage with customers via inbound and outbound calls, providing friendly and professional support. - Actively listen to customer concerns and deliver effective, timely resolutions. - Use internal systems to manage accounts, process claims, and retrieve information. - Identify opportunities to upsell or upgrade products and services. - Clearly explain products, services, and processes to customers. - Escalate complex issues to the appropriate team when needed. - Strive for first-call resolution through strong problem-solving skills. - Stay current with training, meetings, and process updates. - Maintain excellent attendance and punctuality. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications - Must be 18 years or older. - High school diploma or equivalent. - Strong written and verbal communication skills. - Ability to type at least 20 WPM. - Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). - Familiarity with Windows operating systems. - Dependable and punctual with a strong work ethic. - Skilled in troubleshooting, conflict resolution, and follow-up. - A customer-first mindset: empathetic, patient, and responsive. - Ability to multitask, stay organized, and manage time independently. - A team player with a positive attitude and strong interpersonal skills. - Comfortable working in a dynamic, fast-changing environment. Customer Service Representative empathetic, solution-oriented fast-paced, customer-focused environment To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: - Engage with customers via inbound and outbound calls, providing friendly and professional support. - Actively listen to customer concerns and deliver effective, timely resolutions. - Use internal systems to manage accounts, process claims, and retrieve information. - Identify opportunities to upsell or upgrade products and services. - Clearly explain products, services, and processes to customers. - Escalate complex issues to the appropriate team when needed. - Strive for first-call resolution through strong problem-solving skills. - Stay current with training, meetings, and process updates. - Maintain excellent attendance and punctuality. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications - Must be 18 years or older. - High school diploma or equivalent. - Strong written and verbal communication skills. - Ability to type at least 20 WPM. - Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). - Familiarity with Windows operating systems. - Dependable and punctual with a strong work ethic. - Skilled in troubleshooting, conflict resolution, and follow-up. - A customer-first mindset: empathetic, patient, and responsive. - Ability to multitask, stay organized, and manage time independently. - A team player with a positive attitude and strong interpersonal skills. - Comfortable working in a dynamic, fast-changing environment. All MCI Locations - Must be authorized to work in the country where the job is based. Subject to the program and location of the position - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? What You Can Expect from MCI: ## Related Jobs Remote- Customer Experience Service Nexora Talent Remote Residential Program Supervisor (Direct Support / DSP) The Epilepsy Center of Northwest Ohio Full Time Contact Center Technical Support Representative MCI Careers Full Time Customer Service Openings - Hiring Immediately MCI Careers Full Time Manager, Customer Service MI Windows and Doors Manager Customer Support Specialist Uline, Inc. Full Time Customer Relations Specialist Compass Health Network Full Time Forest Trail Direct Support Professional (Split) Sevita Full Time ## Related Searches