# Customer Service Representative (Nights) at MCI Careers in…

> Customer Service Representative (Nights) at MCI Careers in Las Cruces, New Mexico, United States. Category: Customer Service Jobs. View full job details and…

Customer Service Representative (Nights)

# Customer Service Representative (Nights)

MCI Careers

## Job Description

problem solver

fast-paced environment

outstanding customer experiences

Customer Service Representatives (Nights)

world's most recognized brands

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Key Responsibilities:

- Manage inbound and outbound calls with professionalism, empathy, and efficiency

- Troubleshoot and resolve customer issues, focusing on first-call resolution

- Research and retrieve information using internal systems; collaborate with other teams as needed

- Accurately document and process customer claims and interactions

- Follow scripts, policies, and procedures while using training resources to provide accurate answers

- Handle sensitive information with discretion and maintain confidentiality

- Escalate complex cases to the appropriate team or manager

- Stay updated on products and processes by attending ongoing training

- Meet all attendance, reliability, and night shift scheduling requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Qualifications

- 18 years or older with a high school diploma or equivalent

- Excellent verbal and written communication skills

- Typing speed of 20+ words per minute

- Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

- Familiarity with Windows operating systems

- Strong problem-solving, conflict resolution, and troubleshooting skills

- Reliable, punctual, and motivated with a strong work ethic

- Ability to multi-task, stay organized, and self-manage

- Customer-first mindset: empathetic, patient, and responsive

- Positive attitude and a team-player spirit

- Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required)

- 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles

- Prior experience with contact centers or government-related accounts

problem solver

fast-paced environment

outstanding customer experiences

Customer Service Representatives (Nights)

world's most recognized brands

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Key Responsibilities:

- Manage inbound and outbound calls with professionalism, empathy, and efficiency

- Troubleshoot and resolve customer issues, focusing on first-call resolution

- Research and retrieve information using internal systems; collaborate with other teams as needed

- Accurately document and process customer claims and interactions

- Follow scripts, policies, and procedures while using training resources to provide accurate answers

- Handle sensitive information with discretion and maintain confidentiality

- Escalate complex cases to the appropriate team or manager

- Stay updated on products and processes by attending ongoing training

- Meet all attendance, reliability, and night shift scheduling requirements

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