Customer Success Manager B2B SAAS I Early stage startup

About the Role: As a Customer Success Manager, you will partner cross-functionally with Product, Marketing, and Sales to drive customer value, retention, and revenue growth across key accounts. You will work closely with some of the most complex and high-impact customers, helping them successfully adopt and leverage the platform's full suite of products and features. You will succeed in this role if you are an organized, proactive self-starter who understands customer lifecycle management, can build strong stakeholder relationships, and can clearly articulate value to both technical and business audiences.

Your responsibilities will be, Drive customer retention and account growth by ensuring consistent value realization Own adoption and engagement metrics, ensuring customers fully utilize the platform Identify and execute upsell and cross-sell opportunities through strategic solutioning Build strong relationships with key stakeholders and decision-makers across customer organizations Act as the voice of the customer, sharing actionable feedback with Product and Marketing teams Partner with Sales for seamless account expansion and renewal strategies Develop and execute account plans to grow revenue within existing customers Conduct regular business reviews, product demos, and strategic discussions with clients Troubleshoot challenges and proactively drive customer satisfaction and success outcomes Work autonomously to manage and grow your portfolio in the India market, including travel as required Ensure every customer interaction delivers a high-quality, consultative experience, regardless of deal size