# Customer Success Manager - NAM S2 2026 at Dolead in…

> Source: https://confidential.careers/job-detail/customer-success-manager-nam-s2-2026-dolead-cambridge

# Customer Success Manager - NAM S2 2026

Dolead 

** Cambridge, United States ** Full Time ** Customer Service Jobs ** United States ** New

[Apply Now](https://confidential.careers/go/11823703) ** Save 

## Job Description

At **Dolead**, we align marketing, sales, and data to turn media investment into real pipeline. In short: we launch paid campaigns faster, integrate data with confidence, and deliver **sales-ready leads at a fixed cost**.

We already support **200 clients across 15 countries** with a team of **70+ experts from 13 nationalities**, split between our offices in Paris, Boston... and we keep growing !

In Boston, we work in a **hybrid model (3 days/week in the office)** to combine the best of both worlds: flexibility and collaboration. Our obsession: making performance marketing measurable, every single week, for our clients.

We’re now looking for a **Customer Success Manager** to own client relationships, unlock growth opportunities, and help our partners accelerate their success.

 

**Your missions:**

As a Customer Success Manager, you will:

- Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
- Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities.
- Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
- Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets.
- Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
- Negotiate and close deals that support client goals while aligning with Dolead’s policies and process.
- Track and report on performance, using insights to adjust strategies and continuously improve.
- Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
- Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.

**Your profile:**

You already have strong experience in **Customer Success or Account Management (4+ years)**, with a track record of growing accounts and managing renewals. You enjoy building relationships, driving revenue, and making an impact.

Ideally, you also bring:

- Experience in digital advertising and/or home improvement services.
- Ease with numbers — bonus if you’ve worked with Looker or Tableau.
- Confidence presenting and leading conversations with clients.
- A self-starter mindset: proactive, motivated, and solution-oriented.
- Comfort in a fast-paced, international environment.
- Native-level English.

Posted August 1, 2026