# Customer Success Manager - South at Netcore in Bangalore,…

> Source: https://confidential.careers/job-detail/customer-success-manager-south-netcore-bangalore

# Customer Success Manager - South

Netcore 

** Bangalore, India ** Full Time ** Customer Service Jobs ** India ** New

[Apply Now](https://confidential.careers/go/12883232) ** Save 

## Job Description

**Customer Success Manager**

**Location:** Bengaluru (On-site)

**Work Model:** Work From Office (WFO)

**Employment Type:** Full-Time

**About the Role**

At Netcore, we partner with leading global brands to deliver Agentic AI-powered customer engagement at scale. We are looking for a business-oriented **Customer Success Manager** with proven experience in **B2B SaaS / MarTech solution selling and enterprise account management**, particularly across **BFSI, FinTech, Retail and E-commerce**.

This role is for someone who can build trusted relationships with senior stakeholders, understand complex business needs, drive product adoption and value realization, and take ownership of **retention, renewals, expansion, and revenue growth**.

**What We’re Looking For (Must have)**

- 3–6 years of relevant experience in B2B SaaS / MarTech, with strong exposure to solution selling and enterprise account management.
- Proven experience managing enterprise accounts across BFSI, FinTech, Retail, and/or E-commerce.
- Demonstrated ownership of QBRs, MBRs, renewals, upsell, cross-sell, and revenue/expansion targets.
- Strong track record of driving customer retention, account growth, and commercial outcomes.
- Ability to understand customer business challenges and translate them into relevant SaaS / MarTech solutions.
- Strong executive communication, presentation, negotiation, and stakeholder management skills.
- Ability to build relationships with CXOs and influence senior decision-makers.
- Strong analytical ability with the capability to translate data into clear business narratives and recommendations.
- Comfortable operating in a high-accountability, WFO environment.

**What You’ll Do (Role and responsibilities)**

- Own end-to-end customer success for a portfolio of enterprise BFSI, FinTech, Retail, and E-commerce accounts, with clear accountability for retention, renewals, and growth.
- Build and manage relationships with CXOs and senior business stakeholders, understanding their business models, KPIs, and growth priorities.
- Plan, lead, and present QBRs and MBRs, showcasing ROI, performance insights, business impact, and actionable recommendations.
- Identify and drive upsell, cross-sell, and expansion opportunities, contributing directly to account growth and revenue.
- Partner with customers to design and execute lifecycle, engagement, retention, and personalization strategies aligned with their business goals.
- Drive product adoption and value realization, ensuring customers achieve measurable business outcomes from Netcore’s platform.
- Proactively identify account risks, manage escalations, and implement structured success plans to prevent churn.
- Leverage data, industry benchmarks, and customer insights to strengthen account strategy and customer maturity.
- Collaborate closely with Sales, Product, Marketing, and Support teams to deliver customer and revenue outcomes.
- Build customer advocacy through case studies, testimonials, webinars, and industry forums.

**Good to Have**

- MBA / PGDM in Marketing or a related field.
- Experience working in fast-paced, high-growth B2B SaaS / MarTech organizations.
- Experience managing large, complex enterprise accounts with multiple stakeholders.

**Why Join Netcore?**

You'll help shape products used by leading global brands while working alongside a high-performing team that values experimentation, continuous learning, and customer-centricity. If you're passionate about driving meaningful business outcomes through technology, we'd love to hear from you!

**Global Recognitions**

- Leader in Commerce Search and Product Discovery in The Forrester Wave 2023
- The only Forrester-rated global vendor in Product Discovery, Cross-Channel Marketing Hubs, and Email
- Leader in Marketing Platforms in G2’s Winter 2024 Grid
- Top 20 global Google Cloud Partner
- Appraised at Level 3 of ISACA’s CMMI® by Equalitas Certifications Limited
- Great Place to Work® for eight consecutive years in India

**Know More About Us**

- Company Overview : Netcore - AI-Powered Customer Engagement Platform
- Our Growth Story: *The Proficorn Playbook – How Netcore Built a $100M+ ARR Business Without VC Funding*
- Explore our culture, and employee experiences : Life at Netcore

~ Netcore is an equal opportunity employer

Posted August 15, 2026