Customer Support Associate

Company DescriptionGranotone, established in 1984, is a trusted name in the world of high-quality art supplies. Granotone specializes in both artistic and practical solutions, empowering individuals to enhance their environments. With a focus on premium materials and rigorous manufacturing standards, Granotone consistently delivers products of exceptional quality.

Role DescriptionThis is a full-time, on-site role for a Customer Support Associate located in Agra. The Customer Support Associate will be responsible for providing high-quality customer service, resolving customer inquiries, addressing concerns, and ensuring a positive experience for clients. Day-to-day tasks include assisting customers with product-related queries, facilitating sales operations through support, providing post-sales assistance, and delivering training or product demonstrations when needed.

QualificationsExcellent Customer Support, Customer Experience, and Customer Service skillsCompetency in Sales and the ability to assist in customer purchase decisionsExperience in providing Training or demonstrations to clientsStrong communication and interpersonal skillsAbility to handle customer inquiries with patience and professionalismProblem-solving skills with a proactive and empathetic approachFamiliarity with Granotone products or experience in art supplies is a plusBachelor's degree in Business Administration, Communications, or a related fieldpreferred