# Customer Support Associate at Hyre in Hyderabad, India -…

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Customer Support Associate

# Customer Support Associate

Hyre

## Job Description

Customer Support Associate

Location: India (Remote)

Experience: 1–3 years

Employment Type: Full-time

About the Role

Hyre is recruiting for a Customer Support Associate on behalf of one of our clients.

We are looking for someone who is customer-focused, responsive, and comfortable communicating clearly through email and chat. You will be responsible for helping customers with questions, resolving issues efficiently, and ensuring they have a positive experience throughout every interaction.

This is a fully remote role based in India.

What You’ll Do

- Respond to customer inquiries through email and live chat

- Understand customer issues and provide clear, accurate solutions

- Troubleshoot common problems and escalate more complex cases when necessary

- Follow up with customers to ensure issues are fully resolved

- Maintain accurate records of customer conversations and support activity

- Work closely with internal teams to identify recurring customer issues

- Help improve support processes, FAQs, and internal documentation

- Deliver a consistently professional and helpful customer experience

What We’re Looking For

- 1–3 years of experience in customer support, customer service, or a similar role

- Strong written English communication skills

- Experience handling customers through email and chat

- Ability to communicate clearly, professionally, and empathetically

- Strong problem-solving skills and attention to detail

- Comfortable working independently in a remote environment

- Able to manage multiple customer conversations and priorities

- Familiarity with customer support or ticketing platforms is a plus

Why Apply?

- Fully remote role based in India

- Opportunity to work with an international team

- Work in a fast-paced and growing environment

- Opportunity to develop your customer support and communication skills

Hyre is managing the recruitment process for this position on behalf of our client.

Posted August 25, 2026

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