# Customer Support at Enhanced Payment Systems in Illinois,…

> Source: https://confidential.careers/job-detail/customer-support-enhanced-payment-systems-illinois

# Customer Support

Enhanced Payment Systems 

** Illinois, United States ** Full Time ** Customer Service Jobs ** United States ** New

[Apply Now](https://confidential.careers/go/15625930) ** Save 

## Job Description

MERCHANT SUPPORT Enhanced Payment Systems — Chicago, ILFull-Time | In-Office Enhanced Payment Systems is looking for a confident, customer-focusedprofessional to join our Merchant Support Department. In this role, you willassist existing merchants with questions and account concerns while buildingstrong relationships that help us earn their continued business. This is an excellent opportunity for someone who enjoys solving problems,communicating with business owners, and turning challenging conversations intopositive outcomes.

WHAT YOU’LL DO

- Respond to merchant questions and provide friendly, professional accountsupport
- Help merchants understand their processing services, equipment, statements,fees, and account features
- Troubleshoot concerns and coordinate with other departments to reach aresolution
- Speak with merchants who may be considering cancellation and identify thereason for their concerns
- Present appropriate solutions, explain the value of their EPS relationship,and work to retain their business
- Follow up with merchants to ensure issues have been resolved and expectationshave been met
- Document conversations, account updates, and retention efforts accurately
- Identify opportunities to strengthen merchant relationships and improve theoverall customer experience
- Handle sensitive or difficult conversations calmly, confidently, andprofessionally WHAT WE’RE LOOKING FOR
- Strong customer-service and relationship-building skills
- Excellent verbal and written communication
- A confident phone presence and the ability to de-escalate difficultsituations
- Strong problem-solving and negotiation skills
- The ability to listen carefully, identify the real concern, and offerpractical solutions
- Dependability, professionalism, and attention to detail
- The ability to manage multiple accounts and follow-up responsibilities
- A positive, team-oriented attitude
- Merchant-services, banking, customer-retention, account-management, orcall-center experience is preferred, but we are willing to train the rightperson THE IDEAL CANDIDATE You are patient enough to support a frustrated customer, persuasive enough tosave an account, and organized enough to make sure nothing falls through thecracks. You understand that successful retention is not about pressuring amerchant—it is about listening, resolving concerns, rebuilding trust, andshowing the value of continuing the relationship. WHY JOIN ENHANCED PAYMENT SYSTEMS? Enhanced Payment Systems has been helping businesses with theirpayment-processing needs for more than 20 years. We offer a professional,team-focused environment where strong performance, initiative, and excellentcustomer care are recognized. If you are a natural problem-solver who enjoys helping business owners andprotecting valuable customer relationships, we would love to speak with you. Apply today by submitting your résumé for consideration. Enhanced Payment Systems is an Equal Opportunity Employer.

Posted August 25, 2026