# Customer Support Executive at Modern Casa in Gurugram,…

> Source: https://confidential.careers/job-detail/customer-support-executive-modern-casa-gurugram

# Customer Support Executive

Modern Casa 

** Gurugram, India ** Full Time ** Customer Service Jobs ** India ** New

[Apply Now](https://confidential.careers/go/15556572) ** Save 

## Job Description

Modern Casa is a fast-growing home & lifestyle brand dedicated to making everyday living better through thoughtfully designed home and kitchen products. We sell across our own website, marketplaces, and quick commerce platforms, and we‘re building a customer-first team that delivers an exceptional shopping experience. 

We‘re looking for a **Customer Support Executive** who enjoys interacting with customers, solving problems, and ensuring every customer has a smooth experience—from placing an order to successful delivery and beyond. 

**Key Responsibilities:**

**Customer Support**

- Handle customer queries across WhatsApp, Email, Instagram, Phone Calls, and other support channels.
- Assist customers with product information, order updates, shipping queries, returns, exchanges, refunds, and general support.
- Resolve customer concerns professionally while maintaining a positive customer experience.
- Escalate complex issues to the concerned teams whenever required.

**Order Confirmation & Customer Calling**

- Call customers to confirm newly placed orders before dispatch.
- Verify customer details, address, and purchase intent.
- Contact customers with abandoned checkouts and assist them in completing their purchase whenever applicable.
- Follow up with customers regarding delivery-related issues and ensure successful order completion.

**Delivery & Order Management**

- Coordinate with courier partners regarding shipment-related issues.
- Handle Non-Delivery Reports (NDR) by contacting customers and helping resolve delivery issues.
- Assist customers with order tracking and delivery updates.
- Process return, exchange, replacement, and refund requests as per company policies.
- Ensure timely resolution of customer complaints and order-related concerns.

**Documentation & Reporting**

- Maintain accurate records of customer interactions and support tickets.
- Update order status and customer notes in internal systems.
- Share daily work updates and reports with the Customer Success Lead.
- Follow standard operating procedures (SOPs) for all customer interactions.

**Requirements:**

- 1–3 years of experience in Customer Support, Customer Service, Telecalling, or a similar role.
- Excellent verbal and written communication skills in Hindi and English.
- Strong problem-solving and customer handling skills.
- Comfortable making outbound calls to customers.
- Basic knowledge of Google Workspace or Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with a customer-first mindset.

**Preferred Qualifications**

- Experience in an e-commerce, D2C, or retail business.
- Familiarity with Shopify, CRM software, or customer support platforms.
- Experience handling order confirmation, returns, exchanges, courier coordination, or customer support operations.

**What We‘re Looking For**

We‘re looking for someone who enjoys helping people, communicates clearly, and takes ownership of every customer interaction. The ideal candidate is proactive, detail-oriented, and committed to delivering an outstanding customer experience. 

**Why Join Modern Casa?**

- Opportunity to work with a fast-growing consumer brand.
- Learn and grow in the e-commerce and D2C ecosystem.
- Friendly, collaborative, and startup-driven work environment.
- Direct exposure to business operations and customer experience.
- Competitive salary and long-term growth opportunities.

**Job Type**

- Full-time
- On-site (Gurugram)

Posted August 25, 2026