# Customer Support Intern at Amber in Mumbai, India -…

> Customer Support Intern at Amber in Mumbai, India. Category: Customer Service Jobs. View full job details and apply now on Confidential Careers.

# Customer Support Intern

Amber

## Job Description

Customer Support Intern (6-Month Internship) – Pune

About Amber

Amber is a long-term accommodation booking platform for students. We help 80M+ students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes.

If you're passionate about helping people, solving problems, and working in a fast-paced environment, join us in building the future of student housing.Role Overview

We are looking for enthusiastic and customer-focused interns to join our Customer Support team in Pune.

This is a Pune-based internship with mandatory Work From Office requirements for day shifts. Candidates must be willing to work assigned shifts based on business requirements and should not have constraints around shift timings.Key Responsibilities

Respond to customer queries via chat, calls, and emails professionally and promptly

Handle large volumes of customer interactions while maintaining quality standards

Understand customer concerns and provide accurate resolutions

Maintain strong product and process knowledge across support channels

Coordinate with internal teams for issue resolution and ticket closure

Maintain turnaround times and service-level agreements (SLAs)

Deliver a positive customer experience and maintain high customer satisfaction scores

Document customer interactions accuratelyWhat We're Looking For

Excellent verbal and written communication skills in English (mandatory)

Must be based in Pune or willing to relocate to Pune for the internship

Comfortable working in assigned rotational shifts (mandatory)

Strong customer orientation and problem-solving ability

Ability to multitask and manage time effectively

Calm, patient, and professional approach while handling customers

Comfortable handling calls, chats, and email support

Freshers and students looking for customer-facing experience are encouraged to applyShift Requirements (Mandatory)

Candidates will be assigned shifts based on business requirements.

Day Shifts (Work From Office – Pune):

10:00 AM – 7:00 PM

12:00 PM – 9:00 PM

Night Shift (Work From Home):

5:00 PM – 2:00 AM

Please Note:

Shift allocation is determined by business requirements.

Candidates cannot choose or permanently opt for a specific shift.

Applicants must be comfortable working any assigned shift during the internship.Internship Details

Duration: 6 Months

Location: Pune

Day shifts are Work From Office

Night shifts are Work From Home

Opportunity to learn customer operations in a fast-paced startup environmentWhy Join Amber?

Fast-paced growth opportunities

Ownership and autonomy from day one

Collaborative and high-energy work culture

Hands-on customer experience exposure

Posted September 1, 2026

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