# Customer Support Intern (Ethnic Fashion) at Miriyam…

> Source: https://confidential.careers/job-detail/customer-support-intern-ethnic-fashion-miriyam-lifestyle-private-limited-kochi

# Customer Support Intern (Ethnic Fashion)

Miriyam Lifestyle Private Limited 

** Kochi, India ** Full Time ** Customer Service Jobs ** India ** Posted 5d ago

[Apply Now](https://confidential.careers/go/13542882) ** Save 

## Job Description

**Customer Support Intern**

**Company:** Miriyam.Store

**Website:** www.miriyam.store

**Location:** Elamakkara, Kochi (Onsite)

**Duration:** 6-month paid internship (with conversion to a full-time Customer Support Executive role)

**Role Overview**

We are looking for a **Customer Support Intern** who enjoys interacting with people, understands ethnic fashion, and can patiently guide customers through their buying journey. This role involves direct communication with customers across WhatsApp, calls, and online platforms.

**Key Responsibilities**

- Communicate with customers via WhatsApp chats, phone calls, and messages
- Understand customer requirements related to sarees, salwars, and ethnic products
- Provide accurate product information, including fabric, designs, pricing, availability, and care
- Assist customers in placing online orders and resolving basic checkout issues
- Follow up on customer queries, order confirmations, and delivery-related questions
- Maintain polite, professional, and empathetic communication at all times
- Coordinate with the internal team for product details and order updates

**Required Skills & Qualifications**

- Excellent English and Malayalam communication skills (spoken & written)
- Strong interpersonal skills with a patient and customer-first mindset
- Ability to handle different types of customers calmly and confidently
- Basic comfort with smartphones, WhatsApp Business, and online tools
- Willingness to learn and grow in an e-commerce environment

**Preferred / Added Advantages**

- Interest or familiarity with ethnic fashion, sarees, and salwar materials
- Knowledge of Hindi (spoken) will be an added advantage
- Prior experience in customer service, retail, or online selling (not mandatory)

**Who Should Apply**

- Freshers looking to gain hands-on experience in e-commerce & fashion
- Individuals who enjoy customer interaction and problem-solving
- Candidates who value patience, clarity, and relationship-building
- You should have completed your degree in any discipline.

**What You’ll Gain**

- Practical exposure to D2C e-commerce operations
- Training in customer communication and online sales assistance
- Opportunity to grow into a full-time customer support or operations role
- Experience working with a growing lifestyle brand

Posted August 11, 2026