# Director of Client Service Operations at NorthPoint Search…

> Director of Client Service Operations at NorthPoint Search Group in Atlanta, United States. Category: Operations Jobs. View full job details and apply now…

Director of Client Service Operations

# Director of Client Service Operations

NorthPoint Search Group

## Job Description

We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience.

To Apply Now - email your resume to job-6nm8b4v4-1e4ngrk82rw3kdm@sagedata.io

### Key Responsibilities

### Leadership & Development

- Develop and mentor service team leaders and functional leaders

- Foster a highly engaged and collaborative workforce

- Communicate company vision and align service teams with organizational goals

### Operational Leadership

- Partner with executive leadership to implement strategic initiatives

- Establish consistent operating standards across service departments

- Lead operational support functions including: Data analytics Quality control auditing Training Workflow optimization

- Manage service operations vendors and represent the company brand professionally

- Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction

### Analytics & Reporting

- Oversee operational reporting and performance analytics

- Interpret leading and lagging indicators to support decision-making

- Utilize dashboards and reporting tools to generate actionable insights

- Applied Epic experience preferred

### Client Experience

- Ensure delivery of a consistent, high-quality client experience

- Maintain strong retention and service excellence metrics

- Balance operational efficiency with a relationship-focused service model

### Qualifications

- Alignment with company values

- 12–15 years of operations leadership experience

- Experience managing leaders of leaders

- Strong track record of developing talent and building teams

- Excellent analytical and technical skills

- Experience with CRM systems and workflow tools

- Proven success leading process improvements and systems implementations

- High emotional intelligence and strong communication skills

### Compensation & Benefits

- Base Salary: $110K–$145K

- 15% Bonus Opportunity

- Excellent Benefits Package

Please send your resume to Andree@Stafffinancial.com for immediate consideration.

Posted October 4, 2026

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