Director, Quality Improvement and Value Based Care

Job DescriptionJob DescriptionWe are seeking a Director, Quality Improvement and Value-Based Care! Ohio RegionHybrid PositionIntegrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.The Director of Quality Improvement (QI) provides strategic and operational leadership for the organization’s quality infrastructure across a Federally Qualified Health Center (FQHC) and a large community behavioral health organization. This role is responsible for setting the vision for quality improvement, translating strategy into measurable action, and ensuring sustained execution of enterprise-wide QI initiatives.This role ensures quality priorities are aligned with organizational strategy, payer expectations, regulatory requirements, and measurable improvements in care delivery. It also provides direct leadership to the Quality Improvement team and serves as a key collaborator with clinical leadership, operations, compliance, finance, and information technology to build a culture of continuous improvement, accountability, and learning.The salary range for this position is $112,765.00 to $137,459.90 based on experience, education, and/or licensure.Essential Functions:Develop, implement, and continually refine a comprehensive organizational quality improvement strategy that spans primary care, integrated behavioral health, and specialty behavioral health services.Serve as the organization’s subject matter expert on quality improvement methodologies (e.g., Lean, PDSA cycles, root cause analysis, performance management).Promote a culture of continuous improvement, data-driven decision-making, and accountability across clinical and operational teams.Provides strategic oversight of population health initiatives across the organization, ensuring alignment of care models and chronic care management programs to improve whole-person health across the continuum.Lead the design, execution, and evaluation of QI initiatives targeting clinical outcomes, patient experience, access, utilization, and equity.Partner with clinical and operational leaders to translate performance data into redesigned workflows, care pathways, and improvement plans.Monitor quality performance trends and proactively identify areas of risk or opportunity.Serve as a primary organizational lead for Value-Based Care and alternative payment models, including pay-for-performance, shared savings, and quality incentive programs.Maintain strong working relationships with third-party payers related to quality expectations, reporting, and performance improvement.Oversee tracking, analysis, and reporting of VBC quality metrics; collaborate with clinical leaders to design or adjust care models to achieve contract benchmarks. Partner with finance and clinical leadership to assess performance impact and inform strategic decisions.Lead all quality reporting and documentation required for HRSA, including Uniform Data System (UDS) measures and annual quality submissions.Oversee Patient-Centered Medical Home (PCMH) recognition, maintenance, and re-certification processes, ensuring alignment with HRSA program requirements and NCQA standardsDevelop and maintain the annual FQHC Quality Improvement Plan in alignment with HRSA and Board expectations.Oversee quality metrics, reporting, and performance monitoring required by behavioral health funders, payers, and partner agencies.Support quality alignment across behavioral health programs, including outpatient, integrated, and community-based services.Ensure data integrity and consistent methodology across reporting frameworks.Partner closely with data analytics, IT, and EHR teams to ensure reliable, actionable quality and performance data.Translate complex data into clear, actionable insights for leadership, providers, governing bodies, and external stakeholders.Prepare quality updates and reports for executive leadership and governing boards, as appropriate.Directly supervise, coach, and develop members of the Quality Improvement team.Establish clear expectations, workflows, and performance indicators for QI staff.Foster a collaborative, high-performing team environment focused on continuous learning and improvement.Minimum Requirements:Education/Licensure:A high school diploma or GED equivalent is required.A bachelor’s degree in business, social work or counseling, health care administration, public health, or a relevant field is required. A master’s degree in business, social work or counseling, health care administration, public health, or a relevant field is preferred.Certification or formal training in Quality Improvement or Performance Management (e.g., CPHQ, Lean, Six Sigma) is preferred.Experience:8 years of experience in quality improvement initiatives in healthcare, with demonstrated responsibility for clinical quality metrics and reporting, is required. 5 years of leadership experience in quality improvement is required.Experience in both primary care/FQHC and behavioral health settings is required. Experience supporting or managing value-based care or payer quality programs is required.Knowledge, Skills, and Abilities:Advanced analytical, organizational, and communication skills, with the ability to influence at all levels of the organization, are required. The ability to function independently and have flexibility, personal integrity, and the ability to work effectively with individuals, teams, and partner agencies is required.Familiarity with UDS, NCQA, HEDIS-aligned measures, and population health approaches is required. Working knowledge of FQHC requirements, HRSA quality expectations, and PCMH standards is required. Cross-functional collaborationClear, pragmatic communicationExcellent organizational skills with the ability to stay focusedAbility to prioritize multiple tasksAbility to use appropriate databases, spreadsheets, and other softwareAble to effectively communicate through verbal/written expressionMust be able to operate in an Internet-based, automated office environmentExcellent communication skills, both oral and written is requiredAbility to manage deadlines within a fast-paced, high-volume environment is required. Travels within designated service areas. All other duties assigned.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer are requiredMust be able to lift up to 15 pounds at timesEnjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.Benefits include:MedicalDentalVisionShort-term DisabilityLong-term Disability401K w/ Employer MatchEmployee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.To learn more about our organization: https://ISBH.org/OUR MISSION Delivering exceptional care through connectionOUR VALUES

Dignity - We meet people where they are on their journey with respect and hopeCollaboration - We listen to understand and ask how we can best support the people and communities we serveWellbeing - We celebrate one another's strengths, and we support one another in being wellExcellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a teamInnovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possibleWe’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.