# General Manager at Pupatella - Richmond in Richmond,…

> General Manager at Pupatella - Richmond in Richmond, United States. Category: Operations Jobs. View full job details and apply now on Confidential Careers.

# General Manager

Pupatella - Richmond

## Job Description

Job Overview - General Manager

At Pupatella, we’re more than just a restaurant, we’re a team driven by passion, authenticity, and heart. Rooted in the traditions of Neapolitan pizza, we take pride in delivering an exceptional guest experience while fostering a supportive, team-oriented environment where people can grow.

Working with us means being part of a culture that values collaboration, accountability, and genuine care. We believe great restaurants are built by great teams, and we invest deeply in developing our people.As a General Manager, you are the heartbeat of your restaurant. You set the tone, build the team, and bring the Pupatella experience to life.What You’ll Do:Lead People (your #1 priority)

- Build, coach, and inspire a high-performing team of Managers and Associates

- Train and mentor new Managers, guiding them through their first year with consistent, thoughtful feedback

- Create a culture where people feel supported, challenged, and excited to come to work

- Hire great humans who align with our values and bring positive energy to the team

- Develop your team for what’s next—because growth matters here

- Lead team meetings, set clear expectations, and keep communication strong and transparent

Own the Guest Experience

- Deliver a standout Pupatella experience—every guest, every time

- Hold the line on quality: food, service, speed, and cleanliness

- Handle guest feedback with care and urgency (and turn problems into loyalty)

- Create a restaurant that feels welcoming, clean, and full of life

Drive the Business

- Build smart schedules that support both your team and the business

- Lead local marketing efforts—get involved in your community, create buzz, and drive traffic

- Increase sales through strong execution, energy, and consistency

- Set goals, track progress, and celebrate wins with your team

Run a Tight Operation

- Own your numbers: labor, cost of goods, inventory, and sales performance

- Ensure systems are in place for inventory, ordering, and cash handling

- Execute training programs and keep materials fresh and relevant

- Uphold all policies, safety standards, and best practices

- Lead the rollout of new products and processes with confidence

What It’s Like to Work HereAt Pupatella, you’ll find:

- A team-oriented culture where everyone has each other’s back

- A company that leads with heart, hustle, and hospitality

- A place where growth is real—we invest in our people

- Leaders who are present, hands-on, and all in

Who You Are

- A natural leader who brings energy, accountability, and empathy

- Passionate about hospitality and creating great experiences

- Organized, driven, and comfortable owning a business

- Someone who loves building teams and watching people succeed

If you’re looking for a place where you can lead, grow, and be part of something with real heart, we’d love to meet you.

Posted September 1, 2026

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