# Implementation & Customer Support Lead | 3-5 Yrs | B2B…

> Source: https://confidential.careers/job-detail/implementation-customer-support-lead-3-5-yrs-b2b-fintech-startup-saas-bengaluru-pre-seri-metamorph-bangalore-bazaar

# Implementation & Customer Support Lead | 3-5 Yrs | B2B Fintech Startup | SaaS | Bengaluru | Pre Seri

MetaMorph 

** Bangalore Bazaar, India ** Full Time ** Customer Service Jobs ** India ** Posted 4d ago

[Apply Now](https://confidential.careers/go/11621183) ** Save 

## Job Description

### Job Description

About MetaMorph:

\n We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°

\n About Our Client :

\n Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service.

\n What you'll get to do in this role:

\n ● Lead end-to-end implementation for new customers, ensuring a smooth and timely go-live.

\n ● Manage and mentor a team of Implementation & Support Associates, driving high-quality execution.

\n ● Own customer support operations, ensuring best-in-class response and resolution times.

\n ● Act as the primary escalation point for complex customer issues and drive timely resolutions.

\n ● Build scalable onboarding, support, and operational playbooks as the company grows.

\n ● Partner with Product and Engineering to resolve customer issues and influence the product roadmap.

\n ● Track and improve key operational metrics such as implementation timelines, SLA adherence, CSAT, and resolution time.

\n ● Identify opportunities to automate workflows and leverage AI to improve customer operations.

\n ● Lead customer change management to drive stakeholder alignment, support adoption, and a successful go live.

\n ● Collaborate closely with Sales and Customer Success to ensure seamless customer handoff s and adoption.

\n We're looking for someone who

\n ● Has 3-5 years of experience in SaaS implementation, customer support, solutions engineering, or customer operations.

\n ● Has managed customer-facing teams and enjoys coaching and developing people.

\n ● Is highly organized and can manage multiple implementations and priorities simultaneously.

\n ● Is technically curious and comfortable troubleshooting product, ERP, Bank and integration-related issues.

\n ● Has exceptional communication and stakeholder management skills.

\n ● Takes ownership, thrives in a fast-paced startup environment, and enjoys solving customer problems.

\n ● Experience with ERP systems, finance workflows, or B2B SaaS products is a strong plus.

Posted August 12, 2026