# Insurance Complaints Team Lead - Remote Working at…

> Source: https://confidential.careers/job-detail/insurance-complaints-team-lead-remote-working-advancing-people-antrim

# Insurance Complaints Team Lead - Remote Working

Advancing People 

** Antrim, United Kingdom ** Full Time ** Operations Jobs ** United Kingdom ** New

[Apply Now](https://confidential.careers/go/13993267) ** Save 

## Job Description

Advancing People are recruiting for a permanent **remote working** Insurance Complaints Team Lead to join a rapidly expanding VC Backed Tech company who are using AI to help insurers process Claims.

To be considered for this Complaints Team Lead role **you MUST have at least 5 years Insurance Team Lead experience in one of:**

**Complaints / Fraud / Quality Assurance**

You can live anywhere within the UK.

Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.

We are looking for an experienced Team Leader to join a talented Claims Department. This person will lead a team of expert Technical Claims Handlers, **covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.**

This role is ideal for an experienced Insurance Complaints Team Lead who wants to build their career at a company that rewards performance, who is hungry to learn and grow fast with the business.

**The Role:**

- Line management of a team of Technical Claims Handler, including all HR and Performance management
- Drive top performance and KPI achievement in your team
- Claims workflow allocation and capacity planning to achieve high productivity and quality results
- Quality Assurance checks and coaching to improve quality of technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks

**The Person:**

- A minimum of 5 years' experience in an Insurance Claims Leadership Role managing +8 Direct Reports
- A minimum of 5 years' experience in at least one of: Complaints / Fraud / Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise claims handling and insurance best practices
- Ability to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from your team
- Highly organised and able to self-prioritise workload for the benefit of business and customer
- A team player, always willing to support colleagues to achieve the right results

This is a rare full time Permanent position offering an annual salary of up to 55,000 + 15% Bonus **+ Equity**, as well as very attractive company benefits.

The role offers full flexibility to work from home - remote working 5 days a week **(100% of the time).**

**Advancing People - The Recruitment Specialist**

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Posted August 14, 2026