# Lead .Net L3 Production Support (US Healthcare +…

> Source: https://confidential.careers/job-detail/lead-net-l3-production-support-us-healthcare-automation-ascendion-bangalore-bazaar

# Lead .Net L3 Production Support (US Healthcare + Automation)

Ascendion 

** Bangalore Bazaar, India ** Full Time ** Healthcare Jobs ** India ** Posted 4d ago

[Apply Now](https://confidential.careers/go/14767145) ** Save 

## Job Description

We are looking for a **Lead** **.Net** **L3** **Production Support (US Healthcare + Automation)**with strong technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.

**Key Responsibilities**

- Lead L3 production support for Facets / Guiding Care integrations and related healthcare applications.
- Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases.
- Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET.
- Develop Python-based or any kind of automation (RPA) for monitoring, configuration validation, and regression testing.
- Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases.
- Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability.
- Maintain knowledge base articles, troubleshooting guides, and support documentation.
- Participate in a 24x7 on-call support model and drive major incident management activities.
- Mentor team members and provide technical leadership for production support initiatives.

**Required Skills**

- 9+ years of experience in Application/Production Support.
- Strong hands-on experience with C#/.NET, Python (added advantage), and SQL Server.
- Expertise in troubleshooting REST APIs, integrations, middleware, and database issues.
- Experience with healthcare applications and integration workflows (Guiding Care preferred).
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams.

**Preferred**

- Healthcare/Payer domain experience.
- Exposure to Azure/AWS, CI/CD, and DevOps practices.

**Locations:**Chennai / Pune / Bangalore / Hyderabad / Vadodara

**Shift:** 2 PM to 11 PM IST

**Work Mode:**Hybrid

**Preferred:** Immediate Joiners (or) Less than 30 Days‘ Notice Period

Posted August 19, 2026