# Market Leader - Smokies at Lodge Cast Iron in Pigeon… > Market Leader - Smokies at Lodge Cast Iron in Pigeon Forge, Tennessee, United States. Category: Operations Jobs. View full job details and apply now on… # Market Leader - Smokies Lodge Cast Iron ## Job Description Market Leader - Smokies ABOUT LODGE CAST IRON WHAT FIRES US UP? A DAY IN THE LIFE THE IDEAL CANDIDATE HAS: - Proven multi-unit or high-volume retail management experience in a tourism, outlet, or destination environment where hospitality and guest connection are paramount. - Experience leading through significant seasonal peaks - flexing staffing, inventory, and service models to meet demand without compromising the guest experience. - Demonstrated track record of community engagement, event programming, or partnership development that has meaningfully grown visitation and brand affinity. - A demonstrated track record of developing talent with care and investment, consistently improving team performance while honoring individual strengths. - Confidence in leading teams across more than one location through change, with steady guidance while raising performance expectations. - Strong operational and organizational skills with a 'roll up your sleeves' attitude and meticulous attention to detail across a multi-store market. - A genuine passion for cookware, food, storytelling, or cultural heritage that connects with our love for bringing people together around the kitchen table. RESPONSIBILITIES: - Hold full accountability for the Smokies Market - Pigeon Forge (home base) and Sevierville - delivering sales, service, and operational standards consistently across both locations. - Lead daily operations at Pigeon Forge with pride and attention to detail that reflects our commitment to excellence, ensuring the store is always guest-ready and welcoming. - Spend a regular, predictable cadence of time in Sevierville to coach in the moment, audit standards, and ensure the location reflects the same guest experience and visual merchandising expectations as Pigeon Forge. - Develop and support the store leader at Sevierville, building bench strength, aligning staffing and scheduling to traffic patterns, and sharing best practices across the market. - Foster a team culture that embodies our values- being present, attentive, and engaging every guest as if welcoming them into our home kitchen. - Hire, train, and develop teams that confidently carry forward our tradition of genuine hospitality, asking thoughtful questions and offering personalized recommendations rooted in generations of expertise. - Coach team members to share our product stories with authenticity, using hands-on demonstrations and storytelling that connects guests to our heritage. - Analyze performance metrics and sales data across both stores with an owner's mindset, making strategic decisions and creating action plans that uphold our standards while driving growth. - Ensure proactive inventory stewardship and thoughtful merchandising at both locations, planning ahead for peak season demand and tourist traffic patterns. - Uphold our commitment to safety, cleanliness, and operational integrity by maintaining compliance with all company standards and protocols in both stores. - Partner with field leadership as a trusted business owner representative, implementing initiatives and sharing valuable market insights that strengthen our retail business. - Provide real-time coaching and recognition that builds accountability while celebrating successes, nurturing each team member's growth across the market. - Champion our values of inclusion, respect, and development through authentic leadership that honors our heritage while embracing the future. - Build a seasonal hiring and onboarding approach that gets new team members guest-ready quickly without diluting our standards. - Guide the teams in adapting their approach to honor each guest's journey - whether they're discovering cast iron for the first time or are seasoned collectors adding to their Lodge family. - Deliver a store experience worthy of a destination market, where a first impression of Lodge is often made in a single visit. - Build and evolve in-store programming (cooking demonstrations, cast iron care and seasoning workshops, and seasonal moments) that turns foot traffic into lasting brand affinity. - Manage the guest journey through peak periods so that lines, staffing, and store flow never come at the cost of hospitality. - Partner with regional tourism boards, attractions, lodging partners, and area businesses to position Lodge as a must-visit stop in the Smokies. - Monitor guest feedback and traffic data to continuously improve the experience and identify new programming opportunities. - Champion Lodge's role in the Pigeon Forge and Sevierville communities by building and sustaining meaningful relationships with local organizations, businesses, schools, and other groups. - Develop and execute a community outreach calendar that includes events, sponsorships, partnerships, and participatory moments that bring people together around the table. - Identify and cultivate strategic relationships with regional tourism authorities, culinary influencers, travel media, and hospitality partners. - Serve as a brand ambassador at community events, representing Lodge with warmth, professionalism, and a genuine connection to our heritage. - Collaborate with marketing teams to amplify community events and market programming across channels. BASIC REQUIREMENTS (Degree, Experience, Specific Experience Preferred): - High school diploma or equivalent - Ability to lift up to 50 pounds - Ability to climb, bend, push, kneel, and pull as needed - Weekend, evening, and peak-season availability, as needed to support store operations - Ability to travel regularly between the Pigeon Forge and Sevierville locations SUMMARY OF NECESSARY KNOWLEDGE, EXPERIENCE, AND SKILLS: - Ability to read and interpret operational documents with thoroughness that ensures our standards for safety, procedures, and quality are consistently maintained. - Proficiency with Microsoft Office suite and modern point-of-sale systems that support efficient operations. - Comprehensive knowledge of cash handling, inventory management, and merchandising practices executed with integrity and accountability. - Exceptional oral and written communication skills reflecting a commitment to clear, respectful, and meaningful connections with team members and guests. - Strong interpersonal abilities that foster a welcoming and inclusive environment in every interaction. - Knowledge of HR practices including recruiting, hiring, development, and performance management, all conducted with fairness and legal compliance. - Understanding of security, facility management, and safety protocols that safeguard our team, guests, and business. - Superior organizational skills and problem-solving abilities that enable you to handle diverse situations with adaptability and sound judgment. EMPLOYEE BENEFITS - Competitive Pay - Generous Paid Time Off - Insurance Benefits (Medical, Dental, Vision, Prescription, Life, and Short-Term Disability) - On-Site Clinic and Fitness Center ## Related Jobs Vice President, Beverage Packaging Systems WestRock Company Reginal Vice President, Southeast Siemens Healthineers Vice President - Investor Relations InforCapital Business Relationship Manager Not for Profit - Vice President JPMorganChase Manager Vice President Business Operations Addison Group Vice President, Corporate Development Oldcastle Payroll, Inc. in Fundraising Vice President, Development Alzheimer's Association® Vice President - Self Storage Ryan Specialty, LLC ## Related Searches