# Mega-Walkin drive at HCLTech for Senior Customer Support…

> Source: https://confidential.careers/job-detail/mega-walkin-drive-at-hcltech-for-senior-customer-support-representative-csr-voice-process-on-24th-august-2026-hcltech-chennai

# Mega-Walkin drive at HCLTech for Senior Customer Support Representative (CSR) (Voice Process), on 24th August,2026

HCLTech 

** Chennai, India ** Full Time ** Customer Service Jobs ** India ** New

[Apply Now](https://confidential.careers/go/15429368) ** Save 

## Job Description

**Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 24th August 2026**

**Date: 24th August‘26**

**Time: 10:00 AM to 1:00 PM**

**Venue**: ETA 3, Sandhya Infocity - Navalur

No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur

**Contact Person: Suryapriya**

**Experience: 1 to 4 yrs**

**Shift: US Shift (Night Shift)**

**Skill: Customer Service Representative (CSR) (Voice Process)**

**Job Summary:**

**1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.**

**2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.**

**3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.**

**Key Responsibilities:**

**• Handle inbound and outbound customer calls in a professional and courteous manner.**

**• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.**

**• Assist members, patients, providers, and healthcare facilities with account-related concerns.**

**• Verify member information and accurately document customer interactions in the system.**

**• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.**

**• Escalate complex concerns to the appropriate department when necessary.**

**• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy**

**requirements.**

**• Meet established quality, productivity, and customer satisfaction targets.**

**• Stay updated on healthcare policies, procedures, and account-specific guidelines.**

**• Provide accurate information and educate customers on available healthcare services and programs.**

**Qualifications:**

**• College Graduate / Undergraduate (BPO experience is required)**

**• Excellent verbal and written communication skills.**

**• Strong customer service and problem-solving abilities.**

**• Basic computer proficiency and ability to navigate multiple systems.**

**• Ability to work in a fast-paced environment.**

**• Strong attention to detail and organizational skills.**

Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual Interview

HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form 

**Looking for immediate joiners**

**Mandatory Documents**

- Updated Resume
- EPFO Service History
- Complete set of offer letters and relieving letters from all previous employer

Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents

Posted August 23, 2026