# Operations and Growth Manager at Upside Pizza - Garment… > Operations and Growth Manager at Upside Pizza - Garment District in New York, United States. Category: Marketing Jobs. View full job details and apply now… Operations and Growth Manager # Operations and Growth Manager Upside Pizza - Garment District ## Job Description Job Details Operations and Growth Manager Location: New York, NY (multi-unit oversight) Type: Full-time Reports to: Owner ABOUT UPSIDE PIZZA - Upside Pizza is a fast-growing New York pizza brand focused on high-quality ingredients, operational excellence, and - an energetic, hospitality-driven culture. We're building something that feels both classic and fresh, and looking for - someone who can help us scale while keeping that energy intact. THE ROLE - We're hiring an Operations & Growth Manager to lead day-to-day operations across Upside. This is a hands-on role for - someone who thrives in fast-paced environments, leads by example, helps keep standards high as we grow and is not scared of hard work. TEAM & STAFFING - Serve as the primary point of contact for store-level staff. - Own staffing levels - determine when hiring is needed and lead the hiring process, including scheduling and - conducting interviews. - Build and manage staff schedules across all locations. - Build strong, accountable teams across all locations. COMPANY CULTURE - Establish and reinforce a consistent, positive workplace culture across all locations. - Lead by example in day-to-day interactions with staff, setting the tone for how the team operates. - Support team morale, engagement, and retention through how stores are run day-to-day. OPERATIONS & SYSTEMS - Oversee day-to-day operations across all locations, ensuring consistency in service and guest experience. - Build, update, and enforce SOPs. - Develop opening packages for new store locations, including checklists, cash management procedures, and templates. FINANCIAL PERFORMANCE - Run & Review weekly P&L and help improve store-level profitability. - Monitor and optimize labor %, food cost, and overall efficiency across all locations. - Identify and implement opportunities to reduce COGS, including through vendor and supplier relationships. PRODUCT CONSISTENCY & TRAINING - Own training materials and lead onboarding for new staff to ensure consistent product execution. - Partner with store managers to maintain consistency in product quality and preparation standards across all locations. - Create systems to monitor product consistency across all locations. FACILITIES MANAGEMENT - Maintain relationships with store managers and outside trades — plumbers, electricians, HV AC, and other vendors — to keep all locations fully operational and in top condition. - Coordinate and oversee repairs, maintenance, and facility upgrades as needed. COMPLIANCE - Ensure all locations remain compliant with the NYC Health Code and are prepared for NYC Department of Health and Mental Hygiene (DOHMH) inspections. - Ensure at least one supervisor per location holds a valid NYC Food Protection Certificate issued by DOHMH and is on-site during all hours of operation. - Manage NYC Food Service Establishment Permits and other required licensing across all locations. - Maintain safety and sanitation records in line with NYC requirements. CLEANING & SANITATION - Design and implement new cleaning schedules and routines across all locations. - Ensure ongoing adherence to cleaning and sanitation standards. QUALIFICATIONS - 3+ years in restaurant or multi-unit operations. - Strong understanding of NYC DOH standards and food safety regulations. - Strong organizational and communication skills. - Ability to stay calm under pressure and solve problems quickly. - Comfortable being both hands-on in stores and organized behind the scenes. - Experience with systems or scaling operations is a plus. - NYC experience preferred. COMPENSATION & BENEFITS - Base salary: $85,000–$95,000 annually, based on experience. - Performance-based bonuses tied to COGS and labor % targets (~ $15,000-20,000). - Health benefits. - Opportunity for growth as both brands expand. - Work Location: In person Posted September 1, 2026 ## Related Jobs Marketing Associate- Graphic Design Delta-Electronics- Marketing Field Marketing Manager Aramark Manager Marketing Marketing Specialist Bel Brands USA Marketing Marketing Proposal Specialist MYR Group Marketing Digital Content Coordinator University of Florida Full Time Retail Marketing Specialist Y.N. Marketing Solutions Inc Marketing Retail Marketing Intern SoTalent Marketing Internship Part-time Content Coordinator/Writer Best Version Media Full Time ## Related Searches