Position for Project Manager with ITIL and ITSM with governance, hypercare, Operational Location :  Remote Work , India

Hi , Synergy Technologies is a leader in technology services and consulting. We enable clients across the world to create and execute strategies .We help our clients find the right problems to solve, and to solve these effectively. We bring our expertise and innovation to every project we undertake Position: Project Manager with ITIL and ITSM with governance, hypercare, Operational Duration : Full Time Location : Remote Work , India Remote Work, India Exp : 10 + Years We are looking for a strong Project Manager to lead the service delivery and governance aspects of the program with strong ITIL and ITSM background.

We are specifically looking for candidates with the below profile: Experience Requirements: 10+ years of overall IT industry experience Minimum 4–5 years managing ITSM/application support projects Proven experience handling support transitions from incumbent vendors Strong exposure to ServiceNow-driven support operations Experience managing incident, problem, change, release, and SLA governance Strong stakeholder management and escalation handling experience Experience managing global support engagements and cross-functional teams Exposure to chatbot/conversational AI support engagements would be an added advantage Experience in hypercare and stabilization management preferred Educational Qualifications: Bachelor’s degree in Engineering, Computer Science, IT, or related field ITIL certification preferred PMP/PRINCE2/Scrum certifications would be an advantage The PM will be expected to independently drive transition governance, hypercare, operational reviews, SLA/KPI management, risk tracking, and overall client coordination. Please share suitable profiles urgently who can effectively manage a fast-paced support engagement with strong operational governance capabilities.