# Product Training & Communications Specialist at GryphTech…

> Source: https://confidential.careers/job-detail/product-training-communications-specialist-gryphtech-remote

# Product Training & Communications Specialist

GryphTech 

** Brazil ** Full Time ** Product Jobs ** New

[Apply Now](https://confidential.careers/go/12204660) ** Save 

## Job Description

We’re hiring! GryphTech is looking for a Product Training & Communications Specialist to join our Customer Success team. This role is ideal for someone who enjoys learning a software product inside and out, then finding the clearest and most effective way to help customers understand and use it. You’ll create product training, documentation, instructional videos, webinars, LMS content, and release communications, while integrating AI into day-to-day workflows to improve efficiency, consistency, and content quality. 

At GryphTech, we provide real estate software solutions to global brands, including RE/MAX and other leading real estate networks. Our platform is used in more than 50 countries and supports customers around the world. 

If you have experience in training, customer education, customer success, communications, project coordination, or product education within SaaS or technology, and know how to use AI practically to make your work better and more efficient, we’d love to hear from you. 

**Duties and Responsibilities** 

- Develop and deliver high-quality product training for clients and internal teams, including live sessions, webinars, and train-the-trainer programs.
- Create clear, engaging learning content that explains product features, workflows, and value across written, video, and presentation formats.
- Create, maintain, and continuously improve learning content across the LMS, knowledge base, instructional videos, and train-the-trainer materials.
- Develop and maintain strong product knowledge across GryphTech solutions, workflows, and configurations to ensure training and communications are accurate, practical, and relevant.
- Identify recurring customer questions, pain points, and learning gaps, and recommend training or communication strategies to address them.
- Work closely with Product, Customer Success, Support, and other internal teams to understand new features, product changes, and customer impact.
- Manage priorities, timelines, stakeholder updates, and assigned training and communication deliverables independently.
- Prepare and distribute release communications and related client updates using Mailchimp or similar tools.

**Skills and Experience** 

- Excellent written and verbal communication skills, with the ability to turn complex product information into clear, concise, and user-friendly content.
- Strong presentation and interpersonal skills, including experience engaging online and in-person audiences.
- 3+ years of experience in training, customer education, customer success, communications, or another customer-facing role, ideally within SaaS or technology.
- Proficiency with creating and delivering learning content across formats such as documentation, presentations, webinars, LMS content, or instructional videos.
- Demonstrated ability to integrate AI tools into day-to-day workflows to improve efficiency, content quality, consistency, and the customer learning experience.
- Experience with tools such as CRMs, Canva, Camtasia, LMS platforms, and AI-assisted content workflows is a strong asset.
- Strong technical aptitude and the ability to quickly learn complex software platforms, workflows, configurations, and web-based applications.
- Proactive, organized, and able to manage multiple priorities and work independently.
- Creative problem solver with strong attention to detail.
- Post-secondary degree or equivalent experience.
- Real estate industry experience is an asset.
- Additional language skills are an asset

#Hiring #CustomerSuccess #SaaS #TrainingAndDevelopment #ProductEducation #RealEstateTechnology #GryphTech 

Posted August 5, 2026