# Professional Academic Advisor and Student Success Coach I… > Source: https://confidential.careers/job-detail/professional-academic-advisor-and-student-success-coach-i-the-chronicle-of-higher-education-inc-winston-salem # Professional Academic Advisor and Student Success Coach I The Chronicle Of Higher Education, Inc. ** Winston Salem, United States ** Full Time ** Operations Jobs ** United States ** New [Apply Now](https://confidential.careers/go/14474171) ** Save ## Job Description ### Position Details ### Classification Information **Position Classification Title** Academic Advising Professional, Advisor/Coordinator **FLSA** Exempt **Position Class** 89672 ### Position Overview **Join the Ramily!** Join the Ramily! Winston-Salem State University ( WSSU ) is a distinguishedinstitution that combines academic excellence, communityengagement, and a commitment to fostering student success. We areproud to be North Carolina’s only university to earn thedistinguished designation of Opportunity College by the CarnegieClassifications of Higher Education and the American Council onEducation ( ACE ). WSSU is dedicated to preparing students forleadership roles through rigorous programs in health sciences,business, education, and the humanities. Known for its supportiveenvironment, the university fosters a close-knit community thatnurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the City of Artsand Innovation, WSSU provides students with opportunities to engagein a dynamic mix of professional, social, and cultural experiences.Winston-Salem is home to thriving arts, healthcare, and technologysectors, offering both students and faculty unique collaborationopportunities and professional development pathways. With its beautiful campus, strong sense of community, anddedication to fostering personal and professional growth,Winston-Salem State University is an ideal place to teach, work,and learn. Find information about our current benefits and retirement options,our holiday schedule, and other discounts and perks at the linksbelow: **UNCSystem Employee Benefits Central** **UNC System Retirement Benefits** **WSSU Holiday Schedule** **WSSU Discounts and Perks** ### Position Summary Are you passionate about empowering students to achieve theiracademic, personal, and career goals? Do you believe thatmeaningful relationships, proactive support, and intentionalcoaching can transform the student experience? **Winston-Salem State University ( WSSU )** invites applicationsfor the position of **Professional Academic Advisor and StudentSuccess Coach ( ASC )** . This position serves as a criticalmember of the Division of Student Success, providing holisticacademic advising and success coaching designed to promote studentpersistence, retention, belonging, and timely degreecompletion. The successful candidate will serve as a **student successpartner**, guiding students through their collegiate journey byproviding individualized support, helping students navigateinstitutional systems, strengthening academic skills, andconnecting students with resources that foster personal growth andachievement. This role is ideal for a collaborative, student-centeredprofessional who believes advising is more than course selection,it is an opportunity to inspire confidence, develop student agency,and help students realize their full potential. ### Key Responsibilities of the Professional Academic Advisor andStudent Success Counselor: ### Academic Advising and Success Coaching - Manage an assigned caseload of prospective, first-year, andsecond-year students, providing continuous advising support throughkey academic transitions. - Deliver individualized and group advising focused on courseselection, general education requirements, major/minor exploration,and long-term academic and career planning. - Conduct strengths-based academic coaching sessions that supportgoal setting, time management, academic skill development, andself-advocacy. - Interpret and communicate university policies, procedures, andacademic requirements related to enrollment, progression, andgraduation. - Audit student academic records, evaluate degree progress,review transcripts, and advise students on appropriate academicactions. - Monitor student registration, academic performance, andprogression to identify barriers to success and facilitateproactive intervention program with tier leadership. - Maintain accurate, detailed, and confidential advisingdocumentation in institutional systems. ### Retention, Persistence, and Wraparound Support - Serve as a primary point of connection for students bycoordinating referrals to tutoring, counseling, career development,financial literacy, wellness, and other campus or communityresources. - Monitor retention, persistence, and graduation trends withinthe assigned caseload and provide targeted outreach to students inneed of additional support. - Coordinate and deliver timely communications related to coursescheduling, academic deadlines, core requirements, and studentsuccess initiatives. - Support students participating in academic recovery,readmission, or academic improvement programs by providingstructured advising and retention services. ### Data, Systems, and Continuous Improvement - Utilize student success platforms, early alert systems, andpredictive analytics to identify at-risk students and facilitateinterventions with Tier leadership. - Perform accurate data entry and maintenance of student successmetrics and advising records. - Analyze advising and student success data to inform outreachstrategies, program enhancements, and communication efforts. - Assist with the preparation of reports related to enrollment,retention, progression, and student outcomes. ### Professional Development and Institutional Collaboration - Engage in ongoing professional development to remain current onadvising theory, student success practices, and NACADAstandards. - Collaborate with university partners to promote coordinated,holistic student support. - Participate in first-year and second year experienceinitiatives, student success programs, and institutional retentionefforts. - Model a culture of care, accountability, collaboration, andstudent-centered service. ### Evaluation Metrics - Effective caseload management and accuracy of advisingdocumentation. - Responsiveness to student inquiries and follow-upcommunication. - Retention, persistence, and progression outcomes within theassigned caseload. - Improvements in student academic performance (e.g., GPA, creditcompletion). - Student satisfaction related to advisor accessibility, care,and effectiveness. - Demonstrated growth in student decision-making, self-efficacy,and navigation of institutional systems. ### Position Information **Position Number** 445001 **Working Position Title** Professional Academic Advisor and Student Success Coach I **Building and Room No.** Student Success Center at Hill Hall TBA **Appointment Type** Permanent Full-Time **Appointment Length.** 12 **If Time Limited.** No **Position required to work during periods of adverse weather orother emergencies** Not Mandatory **Normal Work Schedule** 8 am – 5pm Monday – Friday Some evening and weekend hours required **Department Required Skills** **Minimum Qualifications** - Bachelor’s degree in a related field or equivalent combinationof education and experience. - Minimum of two years of experience in academic advising,student success coaching, or a related student support role. **Preferred Years Experience, Skills, Training,Education** **Preferred Qualifications** - Prior knowledge and engagement with NACADA . - Strong interpersonal, written, and verbal communicationskills. - Demonstrated organizational skills with attention to detail andconfidentiality. - Proficiency with student information systems and advisingtechnologies. - Understanding of early alert, CRM, or retention platforms(e.g., EAB Navigate, Starfish, Anthology). **Required License or Certification** **Valid US Driver's License** No **Commercial Driver's License Required** No **Physical Required** No **List any other medical/drug tests required** **Posting Details** **Internal Posting Only** No **Time Limited Position** No **Appointment Length** 12 **Salary** Commensurate with education and experience **Open Date** 08/11/2026 **Close Date** 08/19/2026 **Open Until Filled** No **Special Instructions Summary** We invite allpotential applicants to apply for positions for Which they may be qualified. **Please Note:** - A criminal background check will be conducted on the candidate finalist prior to the offer of employment. - If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. - Salary will be determined based on competencies, equity, budget, and market considerations. - Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. - Failure to complete the application completely may result in you not being considered for the vacant position. - Your application for the position will not be completed until you receive an online confirmation number at the end of the process ofapplying for a position. - If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in theapplication and interview process, please call 336-750-2834. **Supplemental Questions** Required fields are indicated with an asterisk (*). - * How did you hear about this employment opportunity? Public Job Posting - Internal Job Posting - Agency Referral - Advertisement/Publication - Personal Referral - Website - Other **Applicant Document** **Required Documents** - Resume - Cover Letter **Optional Documents** #J-18808-Ljbffr Posted August 16, 2026