# Quality Assurance & Technical Management Lead - Dover at… > Quality Assurance & Technical Management Lead - Dover at HMRC in Dover, United Kingdom. Category: Operations Jobs. View full job details and apply now on… Quality Assurance & Technical Management Lead - Dover # Quality Assurance & Technical Management Lead - Dover HMRC ## Job Description ## Quality Assurance & Technical Management Lead - Dover About the job Job summary Job description Person specification - Leading the Quality Assurance & Technical Management teams across multiple locations in London (Stratford), Nottingham, Dover and Belfast with frequent travel to other HMRC regional sites, ensuring forensic activities meet regulatory, accreditation, and business requirements. - Setting the strategic direction for quality assurance and technical management, ensuring delivery of departmental objectives and regulatory requirements. - Ensure the Quality Assurance & Technical Management teams are effectively led and managed, promoting a positive, inclusive culture that supports colleague wellbeing, professional development, talent management, and continuous improvement. - Oversee the forensic quality management system, ensuring it remains effective, proportionate, compliant, and supportive of operational delivery. - Will be the operational lead for quality assurance, accreditation, and compliance matters, ensuring HMRC meets its obligations under the Forensic Science Regulator's Codes of Practice and relevant ISO standards, whilst maintaining effective relationships with the Forensic Science Regulator, UKAS, and other external stakeholders. - Establishing and promoting key objectives for the function, empowering teams to deliver whilst maintaining appropriate oversight of risks, resources, and priorities. - Providing leadership and oversight of complex quality and technical decisions, ensuring a consistent and proportionate approach across forensic disciplines. - Ensuring quality assurance, accreditation, compliance, and technical management considerations are fully represented and considered during strategic decision-making across C&FS. - Leading teams responsible for maintaining the quality management system, practitioner competency frameworks, technical validation activities, forensic standards, and quality assurance processes. - Acting as the point of contact for the United Kingdom Accreditation Service (UKAS) and overseeing the delivery of external assessments, audit activity, accreditation maintenance, and accreditation expansion. - Providing oversight and direction in relation to internal and external audit findings, ensuring issues are appropriately addressed and opportunities for improvement are identified and delivered. - Provide oversight of significant quality risks, non-conformities, and compliance issues, ensuring corrective actions are implemented and monitored to completion. Escalate high-risk matters to the Senior Accountable Individual (SAI) where required, providing assurance and recommendations to support informed decision-making. - Leading on escalated quality-related risks and issues, taking appropriate action where required to safeguard accreditation, compliance, and HMRC's reputation. - Developing and maintaining effective relationships with the Forensic Science Regulator, UKAS, law enforcement partners, and the wider forensic community. - Leading a team remotely over a national spread or demonstrable aptitude to do so. - Acting as an ambassador for C&FS within the forensic quality and accreditation community, representing HMRC at national forums, working groups, and industry events where appropriate. - Leading on adopting and exploiting new technologies, systems, and digital solutions to improve service delivery and efficiency. - Developing succession plans to safeguard specialist knowledge and capability and supporting recruitment, talent development, and workforce planning activities where required. - Contribute to the strategic leadership of Cyber & Forensic Services as a member of the Senior Leadership Team, helping shape the future direction of quality assurance, technical management, accreditation, and compliance activities. This role requires frequent travel to HMRC forensic locations, including Nottingham and Stratford, and this is an essential aspect of the role and will be required in order to fulfil the responsibilities of this role. Essential Criteria - Demonstrable experience of leading and developing teams, creating a positive and inclusive culture, and delivering against organisational objectives. - Experience of working within a forensic environment operating under the Forensic Science Regulator's Codes of Practice and relevant ISO standards. - Experience of contributing to quality management systems, quality assurance activities, validation, competency frameworks, or compliance-related processes. - Experience of leading complex technical or operational decisions, balancing regulatory requirements, operational delivery, and business needs. - Excellent communication and interpersonal skills, with experience of influencing, negotiating, and building effective relationships with internal and external stakeholders. - Experience of managing risk, resolving complex issues, and providing clear recommendations to support decision-making in a regulated environment. Desirable Criteria - Experience of working with law enforcement agencies, regulatory bodies, or other criminal justice partners. Training Requirements: - ISO/IEC 17025:2017 Awareness - ISO/IEC 17020:2012 Awareness - Internal Audit (ISO/IEC 17025:2017) Further Location Information Office closures - Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Behaviours - Leadership - Managing a Quality Service - Working Together Benefits - Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. - Family friendly policies. - Personal support. - Coaching and development. Things you need to know Artificial intelligence Selection process details How to Apply - A name-blind CV including your job history. Please give details up of your last 3 roles. 200 words max for your latest role and 100 words max for roles previous to this. - A 750-word Personal Statement evidencing your suitability for the role. Your Personal Statement should clearly demonstrate how your skills and experience meet the Person Specification and Essential Criteria. Sift Interview STAR format (Situation, Task, Action, Result) Success Profiles Eligibility (insert vacancy ref) (insert date)'. The HMRC app can help you with your application How to download the HMRC app and sign up for an account Reserve List Merit List Criminal Record Check Hybrid working at HMRC Reasonable Adjustments - Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Technical Support Additional Security Information Important information for existing HMRC Contractual Homeworkers Terms and Conditions Security Nationality requirements - UK nationals - nationals of the Republic of Ireland - nationals of Commonwealth countries who have the right to work in the UK - nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) - nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) - individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 - Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Working for the Civil Service Diversity and Inclusion Posted August 28, 2026 ## Related Jobs CNC Machinist Team Penske Full Time CNC Machinist (4x4 Days) Red Bull Powertrains Full Time 2nd Shift CNC Machinist GM Performance Power Units Full Time Prototype CNC Machinist Smart Surgical Appliances Full Time Emerging Markets Risk Manager Paragon Alpha - Hedge Fund Talent Business Manager Environmental Protection Officer g2 Recruitment Full Time Merchandising Admin Assistant ME+EM Ltd Full Time Environmental Consultant PT Renewables Consultant ## Related Searches