# Reservations/Rapid Response Sales Agent at Horseshoe Bay…

> Source: https://confidential.careers/job-detail/reservations-rapid-response-sales-agent-horseshoe-bay-resort-horseshoe-bay

# Reservations/Rapid Response Sales Agent

Horseshoe Bay Resort 

** Horseshoe Bay, United States ** Full Time ** Sales Jobs ** United States ** New

[Apply Now](https://confidential.careers/go/13245757) ** Save 

## Job Description

**Job Description: Reservation Sales & Rapid Response Agent**

**Schedule:** 5 days per week (Rotating schedule; 
including nights, weekends, and holidays)

**Job Overview**

As a **Reservation Sales & Rapid Response Agent**, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

**Essential Job Functions**

- Sales & Service: Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
- Revenue Management: Accurately convey rate and package information to protect resort revenue yields.
- Itinerary Planning: Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.
- Administration: Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.
- Collaboration: Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.
- Systems Mastery: Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
- Professionalism: Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

**Required Skills & Qualifications**

- Experience: High School Diploma or GED required; 6–12 months of related experience in a call center or hospitality environment preferred.
- Communication: Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
- Technical Proficiency: Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
- Problem Solving: Ability to remain calm and effective in high-pressure, fast-paced situations.
- Mathematical Skills: Basic competency in calculating percentages, discounts, and stay totals.

**Physical Demands & Work Environment**

- Physical: Regularly required to sit, talk, and hear. Occasionally required to stand, walk, reach, and lift up to 25 lbs.
- Environment: Primarily an office setting with moderate noise levels. Occasional exposure to outdoor weather conditions may occur.
- Standards: Must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

**Welcome to the Lake Life (Benefits)**

Horseshoe Bay Resort offers 17,000 acres of natural beauty in the Texas Hill Country. We believe in providing a world-class environment for our associates to grow their careers.

- Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.
- Financial Stability: 401(k) with employer match, paid vacation, and paid holidays.
- Growth: Scheduled performance reviews and opportunities for merit-based raises.

Posted August 10, 2026