# Sales Support Agent - Delta (0826) at Socket.dev in Delta,…

> Source: https://confidential.careers/job-detail/sales-support-agent-delta-0826-socket-dev-delta

# Sales Support Agent - Delta (0826)

Socket.dev 

** Delta, Canada ** Full Time ** Sales Jobs ** Canada ** New

[Apply Now](https://confidential.careers/go/14076242) ** Save 

## Job Description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Join our team of trailblazers!

### Our core values

- Integrity – We do what’s right, even when no one is looking. 
- Improvement – We do it well. Then we do it better. 
- Caring – We put ourselves in others’ shoes. 
- Authenticity – We like people, not pretense. 
- Determination – We kick down walls. 

**We have everything we need to inspire our customers. Except you.**

The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service

### As a Sales Support Agent, you will

- Field customer inquiries by telephone, email and text about their order details from post-sale to delivery 
- Place outbound calls to customers arranging payment, installation, delivery and/or update to order details 
- Support inbound inquiries from sales team in regard to processing of order and status 
- Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site 
- Maintain accurate records of customer files, shipment dates and order activity information 
- Update and maintain customer files and data base with ship dates, payment details and customer information 
- Investigate and follow up on customer problems resolving escalated issues 

### To be successful in this role you are

- Detail-oriented, organized with excellent analytical and problem-solving skills 
- Able to work in tight deadlines, multitask, establish priorities and work and think independently 
- Able to work collaboratively in a team environment and able to work independently 
- Excellent in verbal and written communication skills in English 
- Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs) 

### The experience we like to see

- Working knowledge of Microsoft Office: Excel, Outlook and Word 
- Minimum completion of high school or equivalent education 
- Minimum 2 years Customer Service Experience 
- Call Centre experience an asset 
- Experience using Zendesk an asset 

### Bonus points

- Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi 
- Experience with de-escalating customer service issues 
- Superior interpersonal, verbal and written communication skills 
- The ability to remain calm during times under stressful situations 

### Why join Trail?

- Extended Health Benefits 
- Merit Performance 
- Generous employee discounts 
- Professional Development Programs 
- Employee Recognition Program 
- Company events 

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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Posted August 15, 2026