# Sales Support Agent - Delta (0826) at Trail Appliances…

> Source: https://confidential.careers/job-detail/sales-support-agent-delta-0826-trail-appliances-ltd-delta

# Sales Support Agent - Delta (0826)

Trail Appliances Ltd. 

** Delta, Canada ** Full Time ** Sales Jobs ** Canada ** New

[Apply Now](https://confidential.careers/go/14076243) ** Save 

## Job Description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Join our team of trailblazers!

### Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

**We have everything we need to inspire our customers. Except you.**

The Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service

### As a Sales Support Agent, you will

- Field customer inquiries by telephone, email and text about their order details from post-sale to delivery

- Place outbound calls to customers arranging payment, installation, delivery and/or update to order details

- Support inbound inquiries from sales team in regard to processing of order and status

- Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site

- Maintain accurate records of customer files, shipment dates and order activity information

- Update and maintain customer files and data base with ship dates, payment details and customer information

- Investigate and follow up on customer problems resolving escalated issues

### To be successful in this role you are

- Detail-oriented, organized with excellent analytical and problem-solving skills

- Able to work in tight deadlines, multitask, establish priorities and work and think independently

- Able to work collaboratively in a team environment and able to work independently

- Excellent in verbal and written communication skills in English

- Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)

### The experience we like to see

- Working knowledge of Microsoft Office: Excel, Outlook and Word

- Minimum completion of high school or equivalent education

- Minimum 2 years Customer Service Experience

- Call Centre experience an asset

- Experience using Zendesk an asset

### Bonus points

- Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi

- Experience with de-escalating customer service issuesSuperior interpersonal, verbal and written communication skills

- The ability to remain calm during times under stressful situations

### Why join Trail?

- Extended Health Benefits

- Merit Performance

- Generous employee discounts

- Professional Development Programs

- Employee Recognition Program

- Company events

$25.50 - $25.50 an hour

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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Posted August 15, 2026