# Senior Clerk - Receptionist at UnitedHealth Group in New… > Senior Clerk - Receptionist at UnitedHealth Group in New Braunfels, Texas, United States. Category: Operations Jobs. View full job details and apply now on… Senior Clerk - Receptionist # Senior Clerk - Receptionist UnitedHealth Group ## Job Description Caring. Connecting. Growing together. Senior Clerk Primary Responsibilities: - Collects, verifies, and records initial client information to include type of services, insurance, benefits, physician information, and patient demographics - Assist in answering Inbound / Outbound calls to provide accurate, satisfactory answers to queries, concerns, and status of referral processing - Requests the referral source fax, email, or utilize referral platforms for orders on all patients - Review of new authorizations received for patient care visits for accuracy and uploads into patient EMR - Reviews and enters home health non - admissions into current EMR - Supports home health intake specialist with reviewing and entering new home health referrals - Performs quality assurance on all referral processing to ensure minimal errors and provide feedback to central intake management of current team performance - Able and willing to train all new employees for the home health receptionist position as well as provide refresher training when needed - Contacts the patient to verify information to include address, insurance, pertinent information and provides a date for their first initial visit with the clinician - Enters all data entry of patient information into EMR and uploads any necessary paperwork pertaining to patient information for clinician review - Knowledgeable and able to navigate eligibility portals for patient information / authorization information: eCW ; naviHealth ; Avality ; EPRG ; Trucare ; Waystar; UHC, Alscripst, Careport, Curaspan, Leading Reach - Maintain great customer service, attention to detail, answer phone in a professional and courteous manner, good communication skills and speed - Manages messages sent through messaging system TIGER CONNECT from the answering service and ensures they are distributed to the appropriate branch through the TIGER CONNECT distribution groups - Responsible for reviewing and renaming all faxes that come through right fax and assign to appropriate intake specialist - Review new web referrals from facility platforms, rename and assign to the appropriate intake specialist - Perform general clerical duties in support of patient services; These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming patient referral documentation for accuracy - Responsible for checking email, TIGER CONNECT, team messaging system and voicemail to respond to time - sensitive messages from customers, leadership, lower - level management - Assist in obtaining authorization for skilled nursing visits, therapy visits, and home health aide visits - Ability to promote and maintain a positive attitude and encourage others to do the same - Performs other job duties as assigned by direct supervisor - Attends all required in-service training programs to maintain comprehensive home healthcare knowledge base - Demonstrates effective time management skills by completing assignments within projected timeframes - Expresses verbal and written communication in a clear, positive, and cooperative manner - Demonstrates personal responsibility with regard to attendance and punctuality and adheres to the code of conduct policy set forth by UHG - Promotes Agency philosophy, mission statement, and administrative policies - Maintains privacy and confidentiality with regard to all patients, their families, staff, and Agency information - Promotes the Agency image by adhering to the Dress Code Policy - Follows the appropriate chain of command in all forms of communication - Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessary Required Qualifications: - High School Diploma / GED OR equivalent years of work experience - Must be 18 years of age OR older - 1+ years of experience in a healthcare, medical office OR home health back office administrative duties - 1+ years of experience with Microsoft Word / Microsoft Excel processing software - Skilled in the use of computer terminals and common office devices, including printers, fax machines, and copiers. - Ability to effectively understand and follow both written and verbal instructions in English. - Ability to work onsite at 19500 W Interstate, San Antonio, TX - Ability to work any of our full time, shift schedules during our normal business hours of 8:00 am - 5:00 pm CST, from Monday - Friday. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: - Medical terminology knowledge - Bilingual fluency in English and Spanish - Knowledge of general office procedures Soft Skills: - Typing skills should be at a minimum speed of 25 - 30+ WPM Physical and Work Environment: - Ability to remain seated for prolonged periods and maintain concentration to task - Ability to distinguish impressions of shape, size, distance, motion, color, and other characteristics of objects, through the eyes. Major visual functions must include far sight acuity and near acuity - Must have sufficient dexterity and visual acuity to operate office machines - Ability to lift 25 lbs. - Ability to work in a stressful environment - Positive work environment is promoted for all Agency employees - Performs duties in office environment during Agency operating hours - Noise level may be moderately high - Requires ability to handle stressful situations with calmness and courtesy at all times - Occasional need to work extended hours - Ability to maintain flexibility and adaptability to the work environment is critical ## Related Jobs Prepared Foods Associate Team Leader (Culinary & Deli Assistant Department Manager) Whole Foods Market Manager Bakery Associate Team Leader (Assistant Department Manager) Whole Foods Market Manager New Store - Seafood Team Member (Service Counter) - Part Time - Miami, FL - Opening Early Summer 2025 Whole Foods Market Full Time New Store - Produce Team Member (Clerk, Floor Service) - Part Time - Miami, FL - Opening Early Summer 2025 Whole Foods Market Full Time Service Champion - Closing - Urgently Hiring Taco Bell - Jasper, GA Full Time Floor Manager Alinea Manager Floor Manager Papa San Manager Floor Manager Bar Susanne Manager ## Related Searches