# Senior Operations Representative - LTL Operations at CDN… > Senior Operations Representative - LTL Operations at CDN LOGISTICS INC in Melrose Park, Illinois, United States. Category: Operations Jobs. View full job… Senior Operations Representative - LTL Operations # Senior Operations Representative - LTL Operations CDN LOGISTICS INC ## Job Description Ready for Your Next Move? About the Opportunity What You Will Do Manage LTL Shipment Operations - Coordinate daily LTL shipments from pickup through final delivery, ensuring customer requirements, carrier requirements, and special instructions are understood and addressed. - Work directly with carriers, agents, terminals, drivers, and customers to confirm pickups, monitor freight movement, and coordinate deliveries. - Track and trace shipments, identify potential disruptions, and take timely action to protect service commitments. - Maintain accurate shipment records and document operational activity, communications, and follow-up actions. Resolve Exceptions and Protect Customer Service - Address missed pickups, transit delays, overages, shortages and damages (OS&D), reconsignments, returns, refused freight, and delivery appointment issues. - Investigate service problems, evaluate practical solutions, and coordinate corrective action with the appropriate parties. - Communicate shipment status, delays, next steps, and resolution progress directly to customers. - Recognize when an issue requires additional support or approval and escalate it with clear facts and recommended next steps. Ensure Shipment Accuracy - Review bills of lading (BOLs), carrier tracking numbers (PROs), accessorial charges, shipment weights, freight classes, and other shipment details for accuracy. - Identify discrepancies and coordinate corrections to help prevent avoidable delays, additional charges, and customer concerns. - Ensure shipment instructions and documentation support accurate handling and delivery. Support the Team and Improve Operations - Serve as a senior resource for colleagues by assisting with escalated shipment issues, troubleshooting, and practical problem-solving. - Help train team members and share knowledge of LTL processes, carrier requirements, and effective customer communication. - Identify recurring service problems and recommend improvements to workflows, carrier coordination, and shipment visibility. - Look for opportunities to improve efficiency, reduce avoidable transportation costs, and strengthen the customer experience. What We Are Looking For - Three to five years of relevant experience in LTL transportation, freight brokerage, logistics operations, transportation account management, or transportation customer service preferred, with demonstrated readiness for greater responsibility. - Bachelor's degree (BS/BA) preferred, with a high school diploma or GED required. - Previous experience coordinating high-volume shipments or managing complex transportation accounts strongly preferred. - Strong working knowledge of LTL shipment processes, brokerage operations, carrier and terminal networks, and shipment lifecycle management. Full and partial truckload experience is also valuable. - Familiarity with bills of lading, PRO numbers, freight classification, accessorial charges, delivery appointments, and overages, shortages and damages (OS&D). - Experience tracking shipments and resolving service exceptions through direct communication with carriers and customers. - Sound judgment and the ability to identify potential service issues, evaluate practical solutions, and take ownership through resolution, escalating appropriately when additional support or approval is needed. - Strong organizational skills with the ability to prioritize multiple shipments, customers, deadlines, and changing needs in a fast-paced, time-sensitive environment. - Clear, professional written and verbal communication, including the ability to explain shipment issues, solutions, and next steps calmly under pressure. - A strong customer-service mindset supported by urgency, accountability, attention to detail, and consistent follow-through. - Ability to build productive relationships with customers, carriers, agents, and internal departments. - A collaborative approach and readiness to serve as a resource for colleagues, assist with escalated issues, share operational knowledge, and contribute to process improvements. Experience training or coaching teammates is especially valuable. - Experience using a Transportation Management System (TMS) and carrier portals preferred. - Proficiency with Microsoft Outlook, Excel, Word, and other Windows-based applications. What We Offer - Comprehensive benefits-medical, dental, vision, and life insurance; details on coverage and shared costs are reviewed during the interview process. Benefits are offered as a shared-cost program to balance affordability with sustainable, high-quality coverage. - 401(k) with company match to help you plan for long-term financial security - Paid vacation and holidays-including your birthday! - Supplemental insurance options such as disability, voluntary life, and legal coverage - Employee recognition and referral incentives that reward performance and teamwork - Career growth and training opportunities for those who want to learn and advance - Proudly 100% Veteran-owned, built on respect, reliability, and shared success Equal Employment Opportunity Statement Compensation details: 0 Yearly Salary PI815eebbd65a9-2794 Posted October 8, 2026 ## Related Jobs Service Plumber Palomino Plumbing Full Time Commercial Electrcian Foreman & Helpers- Tampa, FL EDDINGS ELECTRICAL CONTRACTING II L Full Time Account Manager Shields Facilities Maintenance LLC Manager Compliance Manager Roers Companies LLC Manager Senior Asset Manager - LIHTC Roers Companies LLC Senior Manager Electrician Suncoast Electric And Air Inc Full Time Residential Leasing Agent - Albion, NY Midland Management LLC Full Time Construction Assistant Superintendent Roers Companies LLC Full Time ## Related Searches