# Senior Program Director at HEALTH CONNECT AMERICA, INC in… > Senior Program Director at HEALTH CONNECT AMERICA, INC in Orlando, Florida, United States. Category: Operations Jobs. View full job details and apply now on… # Senior Program Director HEALTH CONNECT AMERICA, INC ## Job Description Join Our Impactful Team at Health Connect America! Grow With Us Be Well With Us You Belong With Us Our Brands Senior Program Director Essential Duties & Responsibilities: - Lead the development and execution of regional programs, ensuring efficiency and compliance with state and accreditation requirements. - Supervise leadership staff, including Clinical Supervisors and Program Supervisors, to ensure strong leadership, effective staffing, and high-quality service delivery for direct care teams. - Provide direct oversight or mentorship to other Program Directors to ensure consistency, collaboration, and alignment across programs. - Oversee caseload management, scheduling, and workload distribution to optimize service capacity. - Serve as a liaison with referring agencies and funding sources, ensuring timely referrals and service coordination. - Monitor and ensure timely, accurate clinical documentation to meet compliance and billing standards. - Oversee client authorization processes, including pre-authorizations, concurrent reviews, and discharge planning. - Oversee program support staff, ensuring efficient administrative operations. - Oversee payroll, onboarding processes, and personnel file management, ensuring regulatory compliance. - Maintain accurate financial and operational records, including program budgets, billing, and financial documentation. - Ensure completion of new hire onboarding and ongoing compliance with HR and training standards. - Foster a positive, supportive work culture that promotes staff engagement and retention. - Provide staff with mentorship, coaching, and performance oversight. - Conduct staff meetings, training sessions, and professional development initiatives. - Implement employee recognition and engagement strategies to improve workplace morale. - Identify leadership development opportunities for staff and support career growth pathways. - Assist in developing the annual program budget and monitor financial performance. - Track program KPIs, including service utilization, staff performance, and compliance metrics. - Implement continuous quality improvement initiatives to enhance service effectiveness. - Maintain strong relationships with community partners, referral agencies, and regulatory bodies. - Represent the organization in regional meetings, audits, and compliance reviews. - Advocate for program visibility and participate in outreach and community engagement efforts. - Ensure compliance with all state licensing requirements, accreditation (COA) standards, and payer regulations. - Identify and address potential risks in service delivery and operations. - Oversee crisis response planning and ensure team members are equipped to handle emergencies effectively. - Bachelor's Degree in a human services field, such as Social Work, Psychology, Counseling, Sociology, or Criminal Justice, focusing on mental health services. - Minimum of 5 years' experience in a community-based mental health setting working with children and families, including at least 2 years in a supervisory role. Be Well with HCA: - We recognize the importance of self-care and work/life balance. - We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. - Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. - Additional benefits include: - Access to a Health Navigator - Health Savings Account with company contribution - Dependent Daycare Flexible Spending Account - 401(k) Retirement Plan - Benefits Hub - Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Health Connect America ## Related Jobs Domino's Delivery Driver - Zelda Rd Montgomery Pizza LLC Full Time General Dentistry: Abilene - Texas Proxi Dental Staffing Full Time Administrative Assistant - Dialysis Clinic Alaska Dialysis Full Time Project Manager III - Industrial New River Electrical Corporation Manager Commercial Roofing Metal Superintendent Progressive Roofing Full Time Commercial Roofing Estimator Progressive Roofing Full Time Commercial Roofing Project Manager Progressive Roofing Manager Diesel Technician - Sun-Wed 7a-5:30p Koch Trucking Full Time ## Related Searches