Senior Vice President, Merchandise Supply Chain & Manufacturing Operations - Philadelphia, 19109, United States of America

How You’ll CREATE:

The Senior Vice President, Merchandise Supply Chain & Manufacturing Operations will serve as the executive owner of a modern, scalable supply chain supporting artist merchandise across D2C ecommerce, touring, and wholesale/retail channels. This leader will architect and transform the operating model, systems, and global network that power the business — balancing creative speed with operational rigor to support artist demand at scale.

Management & Product Compliance

• Shape and evolve vendor operating models, including deal structures, capacity allocation, and risk diversification

• Lead vendor performance management frameworks, including scorecards, audits, and continuous improvement programs

• Oversee global compliance risk, including product safety, labeling, ethical sourcing, and emerging regulatory requirements

• Partner with Legal, Compliance, and Sustainability teams to embed requirements directly into vendor and product workflows

Production Operations & End-to-End Process Design

• Own the end-to-end production flow, ensuring processes support speed, scale, and cross-channel consistency

• Advise on supply strategies that support artist-driven demand volatility including rush drops, tour ramp-ups, pop-ups, and limited-run collections

• Implement manufacturing visibility and exception management to proactively manage risk and timelines

• Drive improvements that reduce lead times, lower cost-to-serve, and increase agility without sacrificing quality or compliance

• Establish governance models that align production, planning, finance, and commercial teams

Supply Chain Operating Model & Transformation

• Design and evolve the future-state supply chain operating model across structure, process, systems, and talent

• Lead large-scale transformation initiatives, including process reengineering and capability maturity upgrades

• Define decision rights, accountability, and escalation paths across production, logistics, and vendor management

• Partner with executive leadership to align supply chain strategy with long-term growth, margin, and artist experience goals

Systems Design & Implementation

• Serve as executive sponsor for enterprise systems design and implementation (PLM, ERP, OMS, WMS, and planning tools)

• Translate business requirements into scalable system architectures that support multi-channel complexity

• Drive adoption of data-driven decision-making, dashboards, and performance analytics

• Ensure systems enable compliance, financial accuracy, inventory visibility, and operational scalability

Logistics, Distribution & Network Optimization

• Lead end-to-end logistics strategy, including inbound freight, outbound fulfillment, and returns

• Design and optimize global distribution and warehouse networks supporting ecommerce, retail replenishment, and touring

• Oversee carrier strategy, 3PL partnerships, and freight procurement to balance service and cost

• Develop scalable solutions for tour logistics including show deliveries, pop-ups, and post-tour returns

• Continuously evaluate network performance and identify consolidation, nearshoring, and regionalization opportunities

Leadership & Organizational Enablement

• Build and lead a high-performing, multi-disciplinary supply chain organization

• Develop leadership capability and succession plans across operational roles

• Foster a culture of operational excellence, accountability, and continuous improvement

• Benchmark against best-in-class retail, consumer goods, and entertainment supply chains

Bring Your VIBE:

• 20+ years of experience in supply chain, manufacturing, or operations leadership, with significant experience in retail or consumer goods environments

• Proven executive leadership in operating model design, supply chain transformation, and enterprise systems implementation

• Deep expertise in end-to-end supply chain processes including production, logistics, inventory, and fulfillment

• Experience leading ERP/PLM/WMS/OMS implementations and driving enterprise-wide adoption

• Strong understanding of network optimization, cost-to-serve modeling, and multi-channel distribution

• Demonstrated ability to lead through change in complex, fast-paced organizations

• Strategic mindset with the ability to translate creative and commercial ambition into scalable operational execution

• Exceptional leadership presence, influencing skills, and executive-level communication capabilities