# Service Advisor at North American Truck & Trailer,… > Service Advisor at North American Truck & Trailer, Inc. in Fremont, Nebraska, United States. Category: Operations Jobs. View full job details and apply… # Service Advisor North American Truck & Trailer, Inc. ## Job Description Job Description Looking to hire a Service Advisor for Hansen Tire & Truck Repair. At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team. Job Summary: We are seeking a highly skilled Service Advisor to join our team. In this role, A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include: - Customer Interaction:Greeting customers and assessing their vehicle service needs.Listening to customer concerns and documenting relevant information about vehicle issues. - Service Recommendations:Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.Providing cost estimates for services and obtaining customer approval before initiating work. - Scheduling and Coordination:Scheduling appointments for service and repairs.Coordinating with the service department to ensure timely completion of work.Managing the flow of vehicles in and out of the service area. - Communication:Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.Explaining technical details in a clear and understandable manner to customers.Willing to train others share knowledge - Documentation:Creating and maintaining accurate service records for each customer and vehicle.Documenting all customer interactions and service transactions. - Customer Satisfaction:Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.Seeking feedback from customers to improve service processes. - Sales and Upselling:Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.Explaining the value of recommended services to customers. - Technical Knowledge:Staying informed about automotive technology, service procedures, and industry trends.Collaborating with technicians to understand and communicate technical information to customers. - Administrative Tasks:Handling paperwork, invoices, and processing payments.Utilizing computer systems and software to manage customer and vehicle information. - Compliance:Ensuring compliance with dealership or service center policies and procedures.Adhering to relevant regulations and standards in the automotive industry. A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role. North American Truck & Trailer offers a competitive wage and benefit packing including: .Benefits available the 1st of the month following date of hire. - 401(k) retirement plan with company match - Medical, Dental, and Vision Insurance - Life Insurance - Short- and Long-Term Disability Insurance - Paid Vacation, Sick, and Holidays - OEM Training Incentive for Parts & Service personnel - Tool Reimbursement for service employees - Tuition Reimbursement for service employees - Discount on Parts/Labor and Vehicle Purchases - Employee Referral Bonus - Professional work environment To apply please contact Cheryl Rierson at or . Come experience the difference! In joining the North American Truck and Trailer family, you're not just securing a job - you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. 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