# Service Manager at Henley Executive in United Kingdom -…

> Source: https://confidential.careers/job-detail/service-manager-henley-executive-remote

# Service Manager

Henley Executive 

** United Kingdom ** Full Time ** Operations Jobs ** United Kingdom ** New

[Apply Now](https://confidential.careers/go/14893069) ** Save 

## Job Description

**Service Manager – Managed Services**

**(Hybrid 1-2 Days in Office per month)**

**£40,000 - £50,000**

We have an exciting opportunity for a Service Manager to join a managed services provider in Bristol. The role will be predominantly home-based, with 1-2 days working from their Bristol office per month and on-site client visits as needed.

Working within an extended team of 4 x Service Managers, you’ll own a portfolio of managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope. You’ll guide customers through the full-service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout.

**Key Responsibilities:**

- End-to-end management of Critical Path
- Consult with project and transition teams during onboarding.
- Ensure stakeholder buy in to deliver projects smoothly and to scope.
- Analyse service performance against SLAs, KPIs and utilisation allowances.
- Produce detailed reporting with insights and recommendations.
- Identify trends and improvement opportunities using performance data.
- Apply ITIL best practice to mitigate risks and manage incidents.
- Act as an escalation point for customers and internal teams.

**Experience & Skills**

- Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus).
- Experience engaging senior stakeholders and leading teams.
- Skilled in ITSM tools, BI dashboards, Excel and PowerPoint.
- Strong analytical, communication and presentation skills.
- Confident handling major incidents and escalations.
- Customer‑centric mindset with strong organisational abilities.

Successful applicants can expect a salary of £40,000 - £50,000 depending on experience, as well as a company-wide bonus scheme.

**Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.**

Posted September 2, 2026