# Site Reliability Software Engineer (Hybrid) at Cranial… > Source: https://confidential.careers/job-detail/site-reliability-software-engineer-hybrid-cranial-technologies-tempe # Site Reliability Software Engineer (Hybrid) Cranial Technologies ** Tempe, United States ** Full Time ** Technology Jobs ** United States ** New [Apply Now](https://confidential.careers/go/11688234) ** Save ## Job Description ### Site Reliability Software Engineer (Hybrid) **Corporate** **Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.** **Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non‑invasive treatment option for families.** We are looking for a **Site Reliability Engineer** to join our growing team. The ideal candidate has a strong technical background in software development and systems operations, with experience supporting business‑critical applications in a healthcare or regulated environment. This person will help ensure that systems used by clinical, operational, and administrative teams remain stable, secure, and available. This role is responsible for building automation, improving observability, reducing manual operational work, supporting integrations, and helping maintain reliable systems that directly impact patient care and business operations. **This is a hybrid position with two in‑office days per week at our headquarters in Tempe, AZ.** ### Key Responsibilities - Design, build, and maintain reliable, secure, and scalable healthcare technology systems. - Develop automation tools to reduce manual support work and improve operational efficiency. - Support production applications, internal portals, APIs, integrations, and clinical system workflows. - Improve monitoring, alerting, logging, and reporting across applications and infrastructure. - Troubleshoot incidents involving applications, servers, databases, APIs, network connectivity, and system integrations. - Participate in incident response, root cause analysis, and post‑incident remediation. - Build and maintain CI/CD pipelines for safer and more consistent deployments. - Partner with IT, software development, security, compliance, and clinical operations teams. - Support healthcare integrations involving EHR/EMR platforms, APIs, data feeds, file transfers, or interface engines. - Help define service‑level objectives, uptime expectations, escalation procedures, and operational runbooks. - Ensure systems are designed and maintained with healthcare security, privacy, and compliance requirements in mind. - Document architecture, workflows, troubleshooting steps, deployment processes, and support procedures. ### Required Qualifications - Experience as a Software Engineer, Site Reliability Engineer, DevOps Engineer, Systems Engineer, or similar technical role. - Experience supporting production applications or infrastructure in a business‑critical environment. - Understanding of application hosting, APIs, databases, networking, DNS, SSL/TLS, firewalls, and system performance. - Experience with Linux and/or Windows server environments. - Experience with monitoring, logging, alerting, and incident troubleshooting. - Experience using Git and CI/CD workflows. - Ability to analyze complex technical issues across application, server, database, and network layers. - Strong documentation skills and ability to create clear runbooks and support procedures. - Strong communication skills with both technical and non‑technical teams. ### Preferred Qualifications - Experience in a healthcare, clinical, or regulated environment. - Familiarity with healthcare compliance concepts such as HIPAA, patient privacy, access control, audit logging, and secure data handling. - Experience supporting EHR, EMR, practice management, scheduling, billing, or clinical workflow systems. - Familiarity with healthcare data exchange or integration concepts such as HL7, FHIR, APIs, SFTP, EDI, or interface engines. - Experience with cloud platforms such as Azure, AWS, or Google Cloud. - Experience with Docker, Kubernetes, or containerized application deployments. - Experience with infrastructure as code tools such as Terraform, Bicep, ARM templates, Ansible, or similar. - Experience with SQL Server, PostgreSQL, or other relational databases. - Experience with monitoring tools such as Azure Monitor, Application Insights, Grafana, Prometheus, Datadog, or similar. - Experience supporting change control, incident management, and audit‑ready documentation. ### Technical Skills - REST APIs and backend service automation - GitHub Actions, Azure DevOps, Jenkins, or similar CI/CD tools - Azure App Services, Azure Functions, virtual machines, storage, networking, and monitoring - Docker and Linux‑based application hosting - SQL Server, PostgreSQL, or SQLite - IIS, Nginx, Flask, FastAPI, Django, Node.js, or similar web stacks - Secure file transfer, API integrations, and healthcare system interfaces - Monitoring, alerting, logging, and incident response platforms ### We offer an excellent benefits package: - Medical, Vision, and Dental Insurance - 401k Retirement Plan - Life Insurance - Short/Long Term Disability Insurance - The salary range for this position is $115,000 - $145,000 and is dependent on the applicant's relevant skills and experience. ### Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. ### Equal Employment Opportunity Statement Thank you for your interest in opportunities at Cranial Technologies, Inc. (“Cranial Technologies” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment or internship purposes, we may collect and use the following categories of personal information about you: **Identifiers:** We collect information that directly identifies you, such as your name, address, email address, and phone number. **Protected characteristics:** We collect some information regarding certain characteristics that are provided special protection under California law, such as your sex, gender, age, citizenship, disability status, and veteran status. **Professional or employment‑related information:** We collect your professional and employment‑related information, including your employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references. **Inferences:** We may draw inferences about you based on the personal information we collect, including inferences about your work and employment‑related preferences, characteristics, abilities and aptitudes. **Other personal records:** In addition to the categories of information collected above, we may also collect other personal information that relates to, describes, or is capable of being associated with you, such as, your signature, photograph, criminal background information, and responses to application questions. We collect the above categories of personal information primarily to evaluate your candidacy for the position(s) you apply for. We may also use the above categories of personal information for the following business purposes: • to perform recruitment and hiring services; • to manage the workforce; • to comply with federal and state laws, and • to maintain security (e.g., detecting security risks and incidents, protecting against fraudulent or illegal activity, and complying with our policies and procedures). For questions about this application, please contact our Recruiting team at careers@cranialtech.com ### Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Cranial Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. ### Voluntary Self‑Identification of Disability Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have or have ever had a disability. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? 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This survey should take about 5 minutes to complete. #J-18808-Ljbffr Posted August 13, 2026